Applications Support Analyst

Job Description

* Basis Technologies is aware of scams involving false advertisements for open positions at our company. The fraudulent job postings and emails are unauthorized. Basis would never ask candidates to download an app, purchase products or services, or conduct interviews over text or chat. For more information or if you have been targeted, please reach out to us at: [email protected] . WHO WE ARE Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands. Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. Basis Technologies is headquartered in Chicago, and our employees have the flexibility to work in an office location, completely remote, or a hybrid of the two. Please note, we are hiring on a remote working basis only in the U.S. and Canada. ABOUT THE TEAM The Applications Support department is the point of escalation for most technical issues, bugs, as well as a number of operational and maintenance tasks to do with Basis Platform and Basis DSP. Applications Support is responsible for analyzing issues and either providing advice/solutions or working with engineering to resolve issues. WAYS YOU’LL CONTRIBUTE You will assist Beeps with all sorts of troubleshooting on their ad campaigns on our software, being highly responsive and supportive with the ad buying process. You will work closely with our Customer Success team, as well as Engineering and Product to address issues while providing raving fan service to all stakeholders. You will contribute by:

• Assisting internal teams with campaign troubleshooting
• Providing technical support and other matters impacting the ad buying process
• Producing comprehensive, prioritized issue reports to Engineering
• Liaising with Customer Success, Engineering, and Product teams on open technical issues
• Working with colleagues in Platform Operations to report integration issues with partners.
• Identifying the root cause of problems and propose solutions to prevent recurrence.
• Retrieving and analyze platform data from databases and our partners.
• Providing Raving Fan service to internal stakeholders by being highly responsive and freely sharing knowledge to improve the ability of others.

WHAT YOU BRING TO THE TABLE

• 2-3 years’ experience working in an online-centric business
• Proficiency in SQL or related database query languages
• HTML, HTTP, and scripting knowledge (e.g., JavaScript, Python, etc.)
• Proven ability to independently develop holistic understanding of complex systems.
• Ability to clearly explain complex technical subjects.
• Excellent verbal and written English
• Engineering or Computer Science degree preferred.

BONUS POINTS

• Engineering or Computer Science degree preferred.
• Advertising technology experience preferred, but not required.
• Programming ability preferred.

OUR TECH STACK

• Ruby, Java, Python, and React.js
• Kubernetes, Docker, Kafka
• PostgreSQL, NoSQL
• AWS

$64,000 - $106,000 a year Our salary ranges are determined by role, level, and location. Individual salary is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your location during the hiring process. The total compensation package for this position may also include commission or bonus, company equity, and competitive benefits ANYTHING ELSE? Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements. LIFE WITH BASIS TECHNOLOGIES We take care of our people and believe that our success depends on the growth and well-being of each one of our team members. We've been proudly recognized as: Ad Age, Best Places to Work 2023, 2022, 2013 Built In, Best Workplaces 2023, 2022, 2021 Crain's Best Companies to Work for in Chicago 2022, 2021, 2020, 2014, 2013, 2012, 2011 Crain's Best Companies to Work for in New York 2022, 2021, 2014 Dallas Morning News, Top Workplaces 2021, 2019, 2015 Denver Post, Top Workplaces 2022, 2021, 2020 Denver Business Journal's Largest Employers 2022, 2021, 2020 Fortune Magazine, Best Workplaces 2022, 2021, 2020, 2015, 2014 We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a flexible work environment and time off policy, and more. We are proud to be an equal opportunity employer and are committed to building teams that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age. Basis is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application processes. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Information collected and processed as part of any job applications you choose to submit is subject to Basis' privacy policy that you can view here . Apply for this job