Senior Product Analyst

Job Description

Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more. In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises. Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world! Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information. Please Note: We are also open to remote working within Italy for this role. As a Senior Product Data Analyst, you’ll leverage data to drive strategic decision-making and optimize product performance. Success in this position means delivering actionable insights that lead to measurable improvements in product KPIs and overall user satisfaction. This role is integral to our product team, ensuring data-driven decisions guide our product strategy and innovation efforts. You’ll join the Product Insights department, composed of the Product Data Analytics team and Product Research team. In charge of having a 360 customer knowledge view, we combine quantitative and qualitative insights to inform the product roadmap. You will be responsible to support an entire product line, and partner directly with the Director of Product of the Line you’re covering, reporting to the manager of this team.

What you’ll do:

• Identify and establish the core Key Performance Indicators (KPIs) that the product team will focus on to measure product success and impact. Ensure these KPIs align with overall business objectives and provide a clear framework for evaluating product performance.
• Guide and empower product teams with advanced methodologies and analytical tools to foster a data-driven culture. Provide training and support to ensure teams can independently leverage data insights in their decision-making processes.
• Conduct thorough analysis of product performance metrics and user behavior to identify trends, issues, and opportunities for improvement. Use these insights to drive strategic decisions that enhance product functionality, user experience, and market competitiveness.
• Partner with the Product researcher of your line to create and maintain an overview of the performance insights uncovered throughout the customer journey, identify the customer knowledge gaps that remain and leverage critical thinking to proactively influence the product roadmap discussions.
• You’ll partner directly with the Director of Product of the Line you’re covering.

What you’ll need to succeed:

• Proficiency in statistical analysis, data modeling, and data visualization. Ability to interpret complex data sets and translate findings into actionable insights.
• Experience with data analysis, data modeling and visualization tools (SQL, DBT, Excel, Tableau, or similar software). Expertise in creating advanced data visualizations that effectively communicate complex insights to a broad audience, including dashboards and interactive reports.
• Capacity to identify issues, analyze root causes, and develop effective solutions. Ability to approach problems methodically and think critically. Meticulous in analyzing data and ensuring accuracy. Ability to validate findings thoroughly and maintain high standards in data integrity and reporting.
• Ability to convey complex data insights clearly and effectively to non-technical stakeholders. Strong written and verbal communication skills for reporting and presentations.
• Experience working in cross-functional teams, including product managers, engineers, and designers. Ability to build relationships and influence stakeholders at all levels of the organization.
• Strong organizational skills and the ability to manage multiple projects simultaneously. Experience with project management tools and methodologies.
• Understanding of business strategy and how data-driven insights can support and enhance product and business goals. Ability to align data analysis with business objectives.
• You’ll need to have a prior experience as a data analyst and to hold a business or engineering degree

What makes you stand out:

• You have a prior experience using Contentsquare platform
• Understanding of machine learning concepts and experience with implementing predictive models to forecast product performance and user behavior.
• Previous experience in product management or working closely with product managers to understand the full product lifecycle and strategic considerations.
• Experience in the specific industry relevant to the company’s products, providing contextual understanding that can enhance the analysis and recommendations.

Why you should join Contentsquare: ▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits ▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact ▪️ Our clients, partners and investors love our industry-leading product To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight: ▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year ▪️ Work flexibility: hybrid and remote work policies ▪️ Generous paid time-off policy (every location is different) ▪️Immediate eligibility for birthing and non-birthing parental leave ▪️Wellbeing and Home Office allowances ▪️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours ▪️ Every full-time employee receives stock options, allowing them to share in the company’s success ▪️We offer many benefits in various countries -- ask your recruiter for more information We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here . Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Apply for this job