Time Management Support Advisor

Job Description

Position Description:

"CGI - Payroll Service Center (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We take pride in our privileged relationships with clients, and their satisfaction rate is exceptionally high. Every day, our team members assist hundreds of clients in processing employee payrolls across various industries. In this role, you’ll contribute to the success of local businesses within a dynamic team, alongside over 650 professionals and 60,000 clients!
We’re looking for a reliable and motivated individual. Are you ready to play a crucial role?
We’re prepared for you:
Continuous learning: We provide comprehensive and ongoing paid training on Canadian payroll.
Work-life balance: Weekday daytime schedule with flexibility.
Recognized work environment: Certified as one of the best workplaces in Canada.
Employee assistance program, health and wellness programs, full insurance coverage, financial aid for job-related studies.
Career development supported by a professional development plan.
Access to stock purchase plan, profit-sharing from day one.
Customizable benefits: Flexible insurance plans, telemedicine, and more!

Your future duties and responsibilities:

-Supporting users of our schedule and time management application:
-Being able to liaise with other customer support teams for payroll.
-Informing relevant stakeholders if any customer issues arise.
-Proposing optimal solutions tailored to the client’s context.
-Offering a work plan to the client.
-Performing the necessary configuration within the application.
-Coordinating and conducting quality control for delivered modifications.
-Training clients on our various solutions.
-Assisting clients in using these new solutions.
-Documenting client-specific details and events.

Required qualifications to be successful in this role:

-Diploma of College Studies (DEC) in administration, accounting, or a related field, or any other combination of relevant studies and experience.
-A minimum of three years of experience in time management.
-Knowledge of schedule and time management solutions (timesheets, clocking).
-Experience in an IT office environment.
-Completion of the “Understanding Payroll Principles and Mastering Payroll Legislation” course from Cégep Ahuntsic or certification from the Canadian Payroll Association (CPA) is an asset.
-Proficiency in modern communication tools.
-Familiarity with the payroll preparation cycle (an asset).
-Relevant experience in enterprise implementation projects (an asset).
-In-depth knowledge of various payroll applications (an asset).
-Analytical, synthesis, and planning skills.
-Strong prioritization and organizational abilities.
-Effective communication skills.
-Customer service orientation.
-Ability to handle multiple cases simultaneously.
-Proficiency in working with office tools.
-Excellent command of both spoken and written French and English (essential).

Skills:

• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.