Account Associate

Job Description

WebMD Provider Services, a division of WebMD, is committed to supporting patients and caregivers from discovery to recovery. As prospective patients start their health care search, we're there with customized marketing and ongoing personalized health education. Our highly engaging content is also used at the point of care, accessible on health system televisions and via patient's own devices. Our content's depth and thoughtfulness drive deeper patient understanding and engagement for health improvement. Additionally, our integration technologies such as Krames On FHIR? and direct-to-patient messaging capabilities integrate seamlessly into the clinical workflow to deliver the right resources at the right time, freeing up clinicians to focus on what they do best?care for patients.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Summary The Account Associate is responsible for all aspects of managing the client relationship and identifying growth opportunities. In this role, the Account Associate will intimately understand their clients goals, cultivate and grow relationships across several different buyers, and help uncover areas of need to drive revenue growth within those accounts. The Account Associate will collaborate with the new Sales and Account Management teams for specific cross sell opportunities. This role will serve as the enterprise relationship owner for Ignite, building relationships across the C Suite, especially in the Clinical, Marketing and Digital spaces. Essential Duties and Responsibilities include the following, although other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Key performance metrics that the Account Associate will be measured against include - developing/maintaining operational responsibilities of a designated book of existing accounts, ability to develop and run call/email campaigns, maintain and grow executive relationships, host annual partnership meetings with key accounts, ability to assess and manage risk, as well as identify upsell opportunities, and building referenceable customers.
• Accountable for all aspects of client revenue maintenance and growth
• Responsible for overall client relationship and satisfaction
• Manage all aspects of client renewal and identifying upsell opportunities
• Record and document all activities via Salesforce. Maintain appropriate documentation to track/manage assigned book of business.
• Understand and identify cross sell opportunities to all WebMD Ignite product and service offerings.
• Serve as primary point of contact to manage internal and external client escalations
• Partner with internal teams to help define client requirements, identify client’s most pressing problems, and understand industry trends and hot button issues in support of product/ content development and updates
• Accurately manage client billing, revenue and activity forecasting, performance guarantees, and annual budget/contract renewals
• Cultivate client relationships to serve as references for prospective new customers
• Monitor the program/product/service delivery to ensure contract requirements and client expectations are met.
• Manage relationships with clients' other vendor partners, as appropriate and necessary.
• Participate in internal developmental and administrative committees and in external professional organizations, as appropriate.
• Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner.
• Perform responsibilities in a professional manner, meeting the Company’s mission and goals.

Qualifications: Education and/or Experience:

• Bachelor’s Degree or higher preferred
• 2+ years of demonstrated success in healthcare customer care/account management
• Strong written and verbal communication skills
• Experience thriving in self-directed environment

Other Qualifications/Regulations:

• Demonstrated ability to identify upsell opportunities
• Proven ability to build and maintain client and executive relationships
• Proven ability to manage multiple client’s priorities
• Proven ability to manage and work collaboratively in a team
• Proficient in Salesforce & MS Office products (Word, Excel, PowerPoint)

Travel Requirements:Some travel required, less than 10% of the time. Salary Range: $60,000 - $70,000