CX Customer Project Manager

Job Description

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility, it is quickly becoming a reality, and Cisco is owning the experience.
We're growing the team, and we're looking for a Customer Project Manager to join the Customer Experience (CX) team who will be responsible for leading and managing the end-to-end project encompassing the entire deliver service lifecycle (initiate, plan, implement, supervise & control and close). What You’ll Do Responsibilities include:

• Adherence to Global Project Management Office (GPMO) project management methodology and all other internal methodologies
• Ensure appropriate project planning and that all projects are delivered on time, in budget, and with high levels of quality
• Ensure accurate scope and change management processes are adhered to between customers, partner & account teams
• Handle customer concerns of any project or client issues in a timely manner
• Baseline Management – Schedule, Cost, Quality
• Proactively identify risks and communicate them appropriately to partners for risk mitigation and development of a contingency plan
• Creation of project plans and oversight of plan timelines and evaluation of project process and results against success metrics
• Directs and coordinates project staff, including project engineers, vendors, partners, or subcontractors
• Prepare for engagement reviews and quality assurance procedures
• Optimize and coordinate interaction between internal, partner and customer resources toward the completion of key services projects and programs
• Help cross-train other employees where/when appropriate
• Complete time and expense reporting in a timely and accurate manner

Who You Are Requirements:

• Previous experience as project manager with s trong project management skills including scheduling, financial reporting, performance reporting, communications, issues/risks/actions management, procurement management and other key PM abilities.
• Must understand project financial reports prepared by the project specialist, comment on and provide options for irregularities and ensures a realistic forecast is made.
• Bachelor’s Degree in business or a related field.
• Proficient in: Microsoft Project, Excel, Word, PowerPoint
• Fluent in Korean & business English communication.
  

Preferred:

• PMP certification or equivalent.
• Extensive Program/Project Industry knowledge.
• Executive client facing experience.
• Previous experience in business development and management for new customers/markets/services business management role in a large or strategic account or group of customers.