Manager, Live Operations

Job Description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Role

The Manager of Live Operations will work in partnership with executive management and engineering leadership to manage existing live linear channels on The Roku Channel and build out new technical systems for supporting better onboarding and management of live channels. This role will require partner communication, team management and technical skills specifically in the live video business. It will be cross functional position working alongside business and technical stakeholders to expand upon our Live Linear business.

For California Only - The estimated annual salary for this position is between $102,000 - $153,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you'll be doing

• Managing day-to-day operations of the Live-Linear Team such as assigning tasks and deadlines, structuring projects and workflow, and ensuring team members have the resources they need to succeed.
• Work with engineering leadership to create better in-house systems for onboarding partner content, monitoring streams and enhancing quality of service metrics.
• Support business teams with technical solutions for onboarding new content partners in the Ad supported business.
• Manage relationships with Linear Certified Partners that facilitate ad supported content partner onboarding including EPG data management and Server-Side Ad Insertion (SSAI).
• Facilitate the necessary POs and related paperwork to compensate vendors and content partners.
• Drive increased standardization and efficiency to the partner onboarding process.
• Support visibility, key performance measurements, and actionable insights into Roku’s linear content channels, and plan and manage those activities and processes through completion with stakeholders.
• Providing guidance and support by coaching, providing real time feedback, training and helping the team develop new skills.
• Evaluating performance by reviewing performance metrics and delivering evaluations.

We're excited if you have

• 8+ years of experience in the digital media space, ideally working with businesses of different sizes
• 4+ years working in the live online video ecosystem, with strong fundamentals in SSAI and SCTE markers.
• An understanding of signal acquisition from satellite downlink facilities is a plus.
• Proven experience working in a dynamic environment that requires a steady volume of high-level details, the challenge of identifying and tracking critical paths, complex dependencies, and executing deliverables successfully.
• Experience and knowledge managing Linear Programming Schedules, Linear or Broadcast EPG.
• Knowledge and/or experience of metadata concepts and feed formats (XML, JSON)
• Experience leveraging advanced excel skills and working in custom CMS tools
• Superb communication skills – verbal, written, and presentation with ease and fluidity between technical and business topics.
• Working cross functionally with internal technical and business groups
• Self-organized with a structured thinking approach to problem solving.
• Knowledge of OTT platforms and technology
• Bachelor’s degree qualification in Business, Engineering or related discipline required. Self-motivated individual who takes ownership.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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