IT Coordinator

Job Description

We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without. The IT Coordinator will assist with incoming support tickets for 45% Mac, 45% web app, 10% PC platforms. This role is involved with onboarding new Wavers and cycling employee hardware and will be responsible for troubleshooting technical issues, implementing security policies, and managing user access.

Here’s How You Make an Impact:

• Look after technical blockers and keep your colleagues working efficiently
• Be customer oriented when employees seek IT’s support (make them feel welcome and listened to)
• Maintain, purchase and sell our assets
• Maintain user operating systems and applications with security patches
• Address tech debt identified as vulnerabilities and implement new/improved processes as we work on certifications such as SOC 2
• Provide clear technical instruction on Macs or new software as needed
• In office availability 4 days a week

You Thrive Here By Possessing the Following:

• Having a customer service-first mindset when providing technical support
• Experience with macOS & PC administration.
• MDM experience is an asset
• Understanding of SSO and how it’s implemented (OKTA)
• Experience with Atlassian products (JIRA/Confluence)
• Strong time management skills
• Coordination of multiple competing priorities while being mindful of deadlines
• Ability to work independently and manage your own schedule while also being a part of a collaborative team
• Resourcefulness. Ability to diagnose and resolve problems quickly and communicate with a variety of interdisciplinary teams and users.
• Ability to translate technical jargon into lay terms.

At Wave, you’re treated like the incredible human being you are. Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours . We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more. We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously. We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot! We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are. Contributing to an inclusive culture is a part of all of our job descriptions. We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women. Are you ready to be a Waver? Join us! Apply for this job