IT Operational Excellence Sr. Lead

Job Description

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.

In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

THE OPPORTUNITY:

As an Operations Lead, you’ll play a key role in our organization by being responsible for defining quality standards for deliverables, maintaining process adherence, and optimizing team performance.

You’ll report directly to the center ́s managing director, ICC Mexico Head, and together with a group of Initiative Leads such as Scrum Masters or Delivery Managers should work to ensure all teams are following common processes, best practices and standards, as well as providing insights from our initiatives to drive continuous improvement.

If you’re passionate about optimizing processes, driving excellence, and fostering collaboration, we encourage you to apply for this exciting role as our Operations Lead!

RESPONSIBILITIES:

• Collaborates with GDD&T organization to ensure that resource allocation are adequately planned.
• Assist in compliance processes and integrating operations reports / KPIs
• Drives an internal process towards creating standards
• Draft and operationalize KPI’s for the center in coordination with global qudelines
• Coordinates with IT services partners around the world

Process Adherence:

• Monitor and maintain best practices: Ensure that our established processes and guidelines are followed consistently across all teams (e.g.SOPs, SLAs, quality criteria, etc.).
• Identify process gaps: Continuously assess existing workflows and identify areas for improvement as well as identifying root causes for issues for risk mitigation.
• Implement program monitoring and track via PMO deliveranles / dashboards

Quality Management:

• Quality Benchmarks: Collaborate with cross-functional teams to establish clear quality benchmarks for deliverables.
• Quality Guidelines: Develop and document quality assurance processes and guidelines.
• Continuous Improvement: Foster a culture of continuous improvement by promoting quality awareness.

Metrics:

• Process Metrics: Define and track key performance indicators (KPIs) for each pod (team) in partnership with the GCL to monitor the efficiency and effectiveness of specific processes, such as: Downtime, Deployment Frequency, Change Failure Rate, to name a few.
• Manage process improvement efforts, using quality methodologies and principles.
• Analyze designated performance measures and reports to verify that work is consistently and effectively performed according to established procedures and guidelines.

Alignment with Global Chapters:

• Collaboration: Liaise with representatives from 12 different global chapters within the organization.
• Alignment Strategies: Develop strategies to align chapter-specific goals with overall organizational objectives.
• Communication Bridge: Serve as a communication bridge between chapters, ensuring consistent messaging and coordination.
• Capacity Planning: Work closely with the ICC Delivery Lead to optimize resource allocation and workload distribution.

Qualifications:

Education:

• Bachelor’s or Master’s degree in Computer Science, Business, Engineering, Operations Management or related fields.
• Certifications (Desirable):
  • Project Management Professional (PMI)
  • Certified Scrum Master or Product Owner (Preferred institutions are Scrum Org, Scrum Alliance,
  • ITIL
  • Lean Six Sigma
• Relevant experience in a Global Environment working with multidisciplinary teams across the world in different countries and time zones.
• 10 years of operational experience/PMO working in a technological center or IT development environment
• Effectively communicate with varying levels of management
• Collaborative partner able to influence and drive accountability across organizational and domain boundaries.
• Advocates for needed change across the organization that add to our success.
• Prior experience in managing supplier and/or customer relationships.
• Experience with project management in both Waterfall and Agile environments.
• Ability to work collaboratively and influence others in a matrix setting.
• Strong organizational skills, attention to detail, ability to work independently and prioritize work.
• Excellent written and oral communication skills - professional English required
• Ability to work in a global, multi-cultural environment.
• Relevant experience working in a hybrid environment: on-site and virtual.
• Familiarity and practical experience working in a fast-paced Scaled Agile Environment.
• Strong analytical skills and ability to structure reports , work in relational databases and make data-driven decisions.
• Strong conflict resolution skills to empower teams and drive results.
• Excellent communication and interpersonal skills fostering collaboration and building strong relationships
• Excellent organizational skills and ability to manage multiple initiatives.
• Leadership qualities with the ability to motivate and guide teams, team player
• Previous experience working in a pharmaceutical company is a plus.
• Green Belt Certified or Black Belt Trained is a plus

WHAT TAKEDA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in México and North America, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Monthly Supermarket and Food Vouchers
• Flexible Working Schemes
• Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision
• Additional Time Off
• Diversity, Equity, and Inclusion Programs

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
• If you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn, and look up for our upcoming online events where we will elaborate on open roles and host Q&A sessions.

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