Technology Support Engineer - ID:934

Job Description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Are you looking to join an organisation with a strong purpose and great culture?

At Takeda, we strive towards Better Health for People and a Brighter Future for the World through leading innovation in medicine in our four core therapy areas of Oncology, Gastroenterology, Rare Diseases and Neuroscience, plus Plasma-Derived Therapies and Vaccines.

Takeda Malaysia has been certified as a Top Employer, the most of any current life sciences organisation in Thailand, for our consistent investment in our people and culture. Here you will not only work with friendly people, but you can expect to grow in your career, have flexibility and be celebrated for who you are.

In this newly-created full-time role, the Technology Support Engineer, based at our head office in Selangor, you will:

• Support Solutions Engineers on software applications.
• Participate and execute technical standard analysis, implementation and evaluation of small-scale solution projects, within technical areas of expertise in the following areas: end-user support; hardware troubleshooting and repair; operating systems and software; tools and processes.

A typical day will involve:

• Investigate issues, analyse solutions and implement technical changes on small projects.
• Troubleshoot server-related hardware and software incidents together with the region hosting team. Restore and resume server operation according to the defined service level agreement.
• Carry out yearly disaster recovery planning testing and regular checks with the hosting team to ensure backups are up to date. Use security security-approved tools to provision access to resources.
• Following the site design documentation to ensure all servers, wireless, workstation, printing and meeting room infrastructure are connected per design to ensure the operation of the site performs at its desired level.
• Analyse requirements, and maintain, test, debug and integrate application components.
• Support on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
• Perform technical analysis and design, modify and/or configure software and hardware solutions according to Takeda standards, typically executed in a defined project.
• Provide application software development services or related technical support in solutions maintenance or in a defined project.
• Support the delivery of business solutions deployment to production, handle IMACD processes of End User Equipment and IT Asset Management.
• Serve as local hands-on support for the managed IT infrastructure and the End User Equipment.
• Support on meeting rooms and meeting events
• Ensure that system improvements are successfully implemented.
• Develop and maintain support documentation according to Takeda Quality Management System, Software Development Life Cycle and IT Project Life Cycle standards, policies and procedures.

You will have

• Bachelor Degree/Masters
• Working knowledge of ITIL
• Technical knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services
• Pharmaceutical industry and/or drug development business experience

Flexible benefits we think you’ll love:

• Competitive and equitable remuneration for all.
• We value a flexible and hybrid working environment and encourage our employees to work in ways that meet their life/work commitments and support their unique well-being needs.
• Additional paid leave at the end of the year to take a step back and relax however you choose.
• Variety of innovative well-being initiatives and access to the award-winning Thrive platform.
• Social connection. We offer regular formal and informal events for the team to connect and unwind.

At Takeda, we’re committed to creating a diverse, equitable and inclusive workplace. We welcome candidates with disabilities, culturally, religiously and linguistically diverse people, diverse age groups, diverse sexual orientations, and gender. If you require accessibility assistance at any stage of the recruitment or interview process, please advise us.

Locations

Worker Type

Worker Sub-Type

Time Type