Customer Success Manager - Clinical Operation

Job Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities. The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Clinical Operations products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement. This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience.

What You'll Do

• Support domestic and global strategic customers post-implementation with Veeva Vault Clinical Operation applications
• Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
• Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional value opportunities
• Lead Clinical Operation events to provide customers value and a better understanding of Veeva Vault Clinical Operation applications
• Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
• Facilitate cross-customer connections for collaboration opportunities and industry learning

Requirements

• 5+ years of experience in a Life Sciences environment, either in a consultative, functional role/lead, or 3+ years of experience using Veeva Products
• Engaging communication skills with the ability to effectively convey complex ideas and build rapport with customers
• Proven ability to build relationships with key customer stakeholders at multiple levels, fostering trust and partnership
• Focus on cross-functional collaboration to meet customers where they are and address their unique needs and challenges
• Strong analytical and presentation skills, with the ability to interpret data and deliver compelling presentations to internal and external audiences
• Demonstrates empathy and natural curiosity in supporting, administering, and using technical solutions to translate the customer’s perspective
• Ability to travel up to 50% for onsite customer meetings and Veeva events, as needed

Nice to Have

• Experience in clinical operation within a Life Sciences, Sponsor, or CRO company
• SaaS/ Cloud experience in the management of Clinical Operation Systems
• Life Science, computer science, or related Business degree

Perks & Benefits

• Work office based
• 2% Allocations for continuous learning and development
• PTO and company-paid holidays
• Medical insurance

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. Apply for this job