Platform Operations Coordinator

Job Description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

Roku believes all TV will be streamed. Our job is to make it easier for users to find great content. The most powerful tool we have today is Roku Channel, which has quickly become a leading streaming app for free, live, and subscription based premium content. Whether you are in your living room, on your mobile, or at your desktop, Roku Channel has an always-changing selection of Hollywood hits, classics, live news, hit TV shows and family programs to keep you entertained. Roku made streaming possible and Roku Channel is changing the way we watch it.

The Programming organization focuses on expanding the scale, reach and content offering of Roku Channel through partnerships with over 175 different content providers. In 2021, we launched Roku Originals and acquired This Old House to enable new ways to provide our users with great content. In addition to Roku Channel, we also build new experiences and tools that help users find content across the Roku UI, like Sports, Featured Free and What to Watch. We collaborate across many teams to deliver great content, drive engagement, and delight millions of TV streamers worldwide.

About The Role:

We are seeking a Platform Operations Coordinator as part of the Platform Operations team who will be responsible for capturing, evaluating, troubleshooting and guiding global content related issues. Supporting the Platform Operations Manager, the initial primary focus will be the verification of Roku Channel content with a focus on quality and accuracy. More comprehensively however, the condition of content across the broader Roku platform and its user experiences including Search, Sports, and other Home Screen Menu products.

Platform Operations is a team that has a holistic approach to all content across Roku’s platform and collaborates across Operations, Product, Engineering, and Partner Management. The ability to adapt to shifting priorities will be highly valued in this multi-faceted role. The Coordinator will be hands on with both Movies and TV content, but also a strong familiarity in Sports and Sports content will be crucial to being successful in this role. Other tasks include: working closely with our QC pipeline, communicating to various stakeholders and record keeping/documentation needed to support global initiatives. There will be an increased focus on automating processes and ensuring we are building a quality-first content ecosystem that scales with the expanding content being sourced across Roku’s various businesses.

What you’ll be doing:

• Aggregate content issues being flagged by various stakeholders into comprehensive and actionable processes and provide data-driven insights for tooling enhancements.
• Evaluation, investigation and troubleshooting of content issues on the platform.
• Continue the innovation and automation of our CMS tooling to reduce manual touchpoints and increase efficiency for operators.
• Support our Sports pipeline and ensure that we are presenting our Roku Sports and Platform Sports accurately.
• Support Platform Operations in their endeavor to advocate for the broader Roku platform and how content flows into all user experiences.

We’re excited if you have:

• 1-3 years of relevant experience in content, workflows and general operations.
• Experience in JIRA, Airtable or other ticketing/issue tracking software.
• Detail-oriented, analytical, methodical and committed to driving quality forward.
• Familiarity with Sports and Sports Programming ecosystem.
• Experience working in a CMS, preferably in an operations or product capacity.
• An understanding of technical processes and the broader OTT business.
• Located in Austin, TX or Santa Monica, CA.
• BA/BS preferred.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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