Senior Product Support Engineer - Remote

Job Description

Would you like to solve technical challenges?

Are you passionate about ensuring customer success?

Join our best-in-class global technical support team

Become a key technical contributor providing advanced product support for Akamai's CDN & Recursive DNS solutions. Provide timely resolution of complex technical issues as reported by customers & Sales, Support, and Engineering organizations. Replicate and characterize complex product related issues and drives resolution through Development Engineering.

Partner with the best

Akamai's Carrier Products is responsible for developing & selling products for network service providers. Akamai's products incorporate the strength of Akamai's global distributed computing system packaged into a software product.

As a Senior Product Support Engineer, you will be responsible for:

• Providing advanced support for Akamai's Content Delivery Solutions, DNSi, and SPS network operator solutions to ensure Akamai customers' success.
• Acting as Technical Lead for assigned accounts, oversee product integration, validation, lab and field trials, and production deployments.
• Handling product escalations with Carrier Products Engineering from a technical and customer satisfaction perspective
• Identifying, document, influence implementation of product supportability features & improvements through Product Management & Development Engineering teams.

Do what you love

To be successful in this role you will:

• 12 years of relevant experience and/or pursuing a Bachelor's degree in Computer Science, Engineering, another related field
• Experience with Domain Name System (DNS) infrastructure
• Be familiar with Linux environment
• Have good background in TCP/IP networking and routing
• Have excellent analytical skills, attention to detail, and good communication skills

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavours

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
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