Junior Customer Care Onboarding - Italy 🇮🇹

Job Description

Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking! Our values: Customer focus | Prioritize customers in everything you do Ownership | Own your part, get things done Teamwork | Make (team)work easy Mastery | Continuously raise the bar Integrity | Always do what’s right, and respect people Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality. Discover the steps we took to create a discrimination-free hiring process . Join our dynamic Customer Care team in Barcelona to shape the onboarding experience for Qonto's Italian customers. As a Customer Care Onboarding Specialist, you'll play a crucial role in maintaining our high standards of customer satisfaction and compliance, working closely with Francesca, our experienced team lead based in Paris. 👩‍💻🧑‍💻 As a Customer Service Onboarding Specialist at Qonto, you will: - Guide Italian customers through the account opening process, ensuring a smooth onboarding experience - Maintain a high conversion rate (currently 54%) for account openings while adhering to compliance standards - Contribute to maintaining or improving our impressive 4.7 CSAT score - Participate in projects aimed at streamlining processes and enhancing customer communication - Collaborate with team members to identify areas for improvement in our onboarding procedures 🤔 What you can expect: • Work in a dynamic, fast-growing fintech environment, supporting high-profile clients who are shaping the future of business. • We value critical thinking and encourage team members to contribute ideas for process improvement • An interesting international environment with teammates from around the world. • A supportive team that helps each other to be the best they can be. • Embrace a culture of continuous improvement and autonomy, with daily team meetings and problem-solving sessions. 🤝About your future manager: Francesca De Zotti has been leading our Italian onboarding team since 2021. She believes in giving team members the freedom to organize their time while providing regular check-ins and support. Francesca fosters a collaborative environment and is committed to helping her team grow both personally and professionally. 🏅About You: Experience : You have a background in customer service, preferably in the financial sector Languages : Fluent in Italian and English; Spanish is a plus Skills : Strong attention to detail, excellent communication skills, and the ability to multitask effectively Adaptability : You're quick to learn and can easily adapt to new processes and technologies Mindset : You're proactive, enjoy problem-solving, and are passionate about delivering exceptional customer experiences At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along. 🎁 Perks A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed. - Offices in Paris, Berlin, Milan, Barcelona, and Belgrade; - Tailor-made remote work policy depending on the job you apply for and where you live; - Competitive salary package; - A meal voucher; - Public transportation reimbursement (part or global); - A great health insurance (depending on the country); - Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities; - A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners; - Monthly team events. 💪 Our hiring process: - Interviews with your Talent Acquisition Manager and future managers - A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like We will send you an interview guide so you can best prepare yourself. On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞 To learn more about us: Qonto's Blog | Muy Pymes | Forbes.es | Europa Press To know how your personal data will be processed during your application process or to request its deletion, please click here . Apply for this job