Engagement Manager

Job Description

What You'll Do

The Engagement Manager is accountable for the consulting revenue management, forecasting accuracy, and customer satisfaction of their assigned portfolio of accounts. This is a virtual role, the candidate can be based anywhere within the US but is expected to demonstrate a willingness and an ability to travel within the United States and Canada.

Key Responsibilities

• Work closely with customers on the delivery of our consulting engagements to achieve high customer satisfaction and follow-on work
• Partner with the Engagement Execution function on engagement delivery quality and customer success
• Responsible for engagement-wide customer satisfaction, delivery to target margin, and FinancialForce rigor (Teradata services system of record for billing, revenue recognition, backlog management, budget change requests, etc.)
• Leverage Project Coordination function to support FinancialForce hygiene as needed
• Manage the Services Revenue outlook for projects, providing appropriate input and detail to leadership
• Escalate any troubled projects or initiatives, providing appropriate input and detail to leadership
• Harvest lessons learned to apply to the Governance process and improve future project execution

Who You'll Work With

This role will work closely with Client Services Executives, Engagement Execution, and technical Competencies to successfully deliver consulting engagements for Teradata’s customer base.

What Makes You a Qualified Candidate

• Services revenue management experience - command of revenue details, schedule and attainment of revenue forecast, and delivering to target margin
• Project management experience
• Proficient in MS Office and project management software

What You'll Bring

• Strong organizational and multitasking skills
• Customer-oriented approach
• Excellent verbal and written communication abilities
• Sharp business acumen
• Problem-solving aptitude
• Proven experience as an Engagement/Portfolio Manager
• Background in sales and customer service
• Demonstrated experience in leading enterprise scale software deployments
• Highly motivated individual driven to keep pace in a fast moving and dynamic environment, ability to adapt to rapid change
• Proven ability to influence others, demonstrated leadership and management skills
• The ability to interface with all levels within the organization
• Demonstrate a high level of integrity in all business dealings

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.