Product Solutions Architect

Job Description

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business.

About the role

ThousandEyes is looking for a Product Solutions Architect to develop and communicate best practice technical solutions that address a broad range of customer challenges. The Product Solutions Architect will ensure successful go to market and adoption of ThousandEyes products, serving as a subject matter expert for product, sales, and marketing teams, and creating technical materials to educate users and internal stakeholders on the use cases and value of ThousandEyes solutions.

Responsibilities

• Create reference architectures, guides, labs, and demos for ThousandEyes solutions and products
• Build and maintain demos for ThousandEyes products and integrations
• Partner with product docs to ensure quality of technical documentation
• Engage directly and regularly with customers to gain an in-depth understanding of their business processes and product needs, validate solutions, and develop product champions
• Serve as a customer and field advocate within the product organization
• Support sales and marketing efforts as required. Some travel required to support field and marketing activities, e.g., conferences and customer meetings
• Support new product and feature introduction activities, such as conducting technical training and creating technical decision maker presentations

Qualifications

• Strong networking domain expertise and experience
• Extensive customer and field experience, ideally covering both enterprises and service providers (10+ years in a TME, SE, or other similar customer-facing role)
• Demonstrated success in building demos and creating technical content, such as best practice guides, and reference architectures
• Excellent verbal and written skills and a willingness to present and defend your ideas
• Customer-focused self-starter with high levels of initiative, commitment, energy, and comfort working in dynamic environments alongside a distributed, worldwide team
• Bachelor’s degree, preferably in computer science or engineering
• Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, CloudOps, DevOps, and automation
• Knowledge of Python, or other programming languages, is a plus