Program Manager - Leader Program Management (PMO)

Job Description

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Who You'll Work With

Within CX India, the Project & Program Management Office (PMO) team’s vision is to become outstanding in project/program management, delivering the best customer experience and accelerating customer success and profitable growth for Cisco. PMO, by ensuring delivery excellence in alignment with Cisco’s and the customer’s business goals, objectives and priorities, plays a key role in delivering this best-in-industry Customer Experience.

What You'll Do

The Program Manager is responsible for delivering a sophisticated multi-technology, multi-vendor and/or multi-component project with a high business significance and profile. The role will focus on the successful delivery of the project to accomplish the stated business outcomes, timely and profitable, quality delivery of the agreed contractual commitments.

• Lead and handle the end-to-end project delivery by delivering on contractual requirements, revenues and profitability targets while maintaining an excellent customer experience
• Develop and lead projects with overall project planning, budgets, schedule, define customers along with Governance, a communications plan, meetings and reporting cadence
• Proactively Identify, acquire, lead, mitigate and exit project Risks.
• Identify, document and drive resolution of project issues
• Ensures accurate Scope and Change Management processes are adhered to, handles change management handling between customer, partner & account teams
• Identify project staffing requirements, drive staffing across Cisco CX functions and coordinate project collaborators to drive delivery excellence by delivering target cost, schedule, quality
• Own accurate forecasting, tracking, and reporting on project costs and revenues
• Establish and maintain excellent relationships with partners (Customer, Sales, Services, Business Units, Executives, etc.)
• Ensure the collection of lessons learned and standard methodologies to share and leverage within the PM community
• Communicates effectively with Executives and stakeholders(s) to identify needs and evaluate alternative business solutions and strategies
• Identify further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, support prioritising, cost modeling and margin analysis
• Elicits customer feedback to appropriately gauge happiness and direction
• Proven ability in handling contract issues.
• Review Scope of Work and guide the bid pursuit team to adapt terms and conditions to Cisco’s best interests to improve revenue recognition and minimize risk.
• Lead distributed, diverse teams in context of Service Provider Transport programs with knowledge of the transport network

Who You Are

• Minimum 15 years' experience in leading sophisticated projects and turnkey programs at global service providers or Telcos.
• Essential experience in leading Large Transport Projects in the Service Provider Domain.
• Bachelor's Degree in Engineering or a related field, with a Master's degree preferred.
• PMI PMP certification or equivalent preferred, or at least familiarity with PMI's project management methodology.
• Skilled at operating in a highly matrixed environment and adept at external customer management with strong personal impact.
• Insight into Service Provider and Vendor organizational structures, models, and cultures.
• Position requires proximity to the customer in Gurgaon.
• Desired qualities include adaptability, ability to maintain composure under pressure, and being an inspiring project management leader.
• Experience in systems integration with multiple vendors and third-party solutions, particularly in transport networks.
• Understanding of Large Transport Project delivery methodology and knowledge of ITIL, PMI, or eTOM (or equivalent).
• Strong negotiation skills and the ability to foster valuable partner & vendor relationships.
• Proficiency in Microsoft Project, Excel, Word, PowerPoint.
• Consulting experience with the ability to influence and engage with senior government officials and CxOs.
• Comprehensive understanding of collaboration project needs, such as migration activities, operational readiness, and adoption.
• Exceptional communication, presentation, and negotiation abilities.
• Willingness to travel as needed to foster customer relationships and deliver project outcomes.
• Resilience and adaptability to changes in Cisco and customer business priorities.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!