Operations Outsourcing Manager

Job Description

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The Ireland Outsourcing Manager will primarily be responsible for the day to day supervision of all services sourced to Coinbase Ireland from other global entities. This includes administering and overseeing all aspects of the Outsourcing Framework, implementing and operationalising processes and governance (e.g. SLAs and reporting) and ensuring complete documentation. The ideal candidate is a collaborative, detailed oriented leader who will leverage their experience to successfully develop the CB Ireland operations management function. This role will report to the COO and work under the general supervision of the CB Ireland Country Director.

What you’ll be doing (ie. job duties):

• Work with global function to maintain and develop outsourcing and third party risk management framework to meet regulatory compliance
• Drive and embed strategies and policies into operational execution to effectively manage outsourcing and third party risk
• Ensure effective oversight, monitoring and controls across the outsourcing lifecycle phases and train responsible units
• Manage a robust maintenance process of required outsourcing documentation including regular review and uplifts of contracts and controls
• Support remediation and continuous simplification of outsourcing and third party risk management processes
• Act as liaison to various stakeholders (e.g. Product, Engineering, Business Operations) to ensure compliance with framework and processes
• Ensure that Coinbase operates in full compliance with applicable local regulatory requirements including but not limited to outsourcing, CPC.
• Drive more efficient execution across EMEA e-money and crypto operations
• Provide cross-border/pan European support
• Develop meaningful and insightful MIS to support day-to-day oversight and data driven decision making

What we look for in you (ie. job requirements):

• Proven track record in operations and/or operational oversight, including policies and procedures development and monitoring day-to-day activities
• Passion to be outstanding in everything you do
• Good understanding of how the various functions of a regulated financial services business operate (e.g. Compliance, Finance, Risk, Treasury, Audit, Outsourcing)
• Process orientated
• Clear verbal and written communicator
• Ability to have impact and influence with senior, peer & junior colleagues both regionally and globally
• Proven judgment to assess risk impact & address or escalate accordingly
• Happy to roll up sleeves
• Able to work in a fast-paced environment with strong prioritization skills
• Experience building and maintaining strong relationships with regulators

Nice to haves:

• Previous experience working in a multinational / US-headquartered business
• Experience with retail-oriented payments, trading, or brokerage platforms
• Previous work experience or personal interest in crypto/blockchain space

PID #: P59241

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Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

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