Patient Services Specialist 2

Job Description

PATIENT SERVICES SPECIALIST 2

Req #: 235574 Department: UW MEDICAL CENTER-NORTHWEST - ADMITTING & ED REG Job Location: UW Medical Center - Northwest Posting Date: 06/18/2024 Closing Info: Closes On 07/05/2024 Salary: $22.46 - $32.67 per hour Other Compensation: Union Position: Yes Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here. UW Medical Center-Northwest Financial Admitting and ED Registration has an outstanding opportunity to hire a PATIENT SERVICES SPECIALIST 2 .
WORK SCHEDULE

40 hours per week, Day Shifts

Mondays - Fridays, 7:00 AM - 3:30 PM
POSITION HIGHLIGHTS

The Patient Services Specialist 2 performs a variety of admitting department tasks including but not limited to: patient registration, general clerical support, customer service, and operating the switchboard.

Be a part of a team dedicated to supporting UW Medicine where Patients Are First.
PRIMARY JOB RESPONSIBILITITES

Greets, direct, and assist all patients and visitors in a friendly, welcoming, and professional manner

Ensures patients understand admission policies and procedures

Coordinate obtaining interpreters for patients as appropriate

Performs admitting or pre-admitting procedures upon arrival of patients to include register patients; verify, collect, and update demographic and financial information by appropriate means

Determine eligibility for care by use of payer web portals and phone inquiries

Collect co-payment or other patient liabilities.

Respond to patient questions; provide directions to specified areas such as clinics, units, ancillary and support departments, parking and eating facilities

Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources

Promptly and courteously answer all calls through Medical Center switchboard

Implements emergency procedures calmly, efficiently, and accurately

Assist in orienting and training new staff as assigned
REQUIRED POSITION QUALIFICATIONS
High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR equivalent education/experience.
ABOUT UW MEDICAL CENTER-NORTHWEST
UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center–Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion.

Teamwork. Community. Opportunity. Become part of our team. Join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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