IIB Production Support Analyst

Job Description

Position Description:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: IIB Production Support Analyst
Position: Senior Software Engineer
Experience: 5- 7 Years
Category: Software Development /Engineering
location: Hyderabad, Bangalore
Position ID: J0324-2096
Employment Type: Full Time
Your future duties and responsibilities
5+ years of experience as a Developer & Support, with hands-on experience working on IIB.
Must have excellent interpersonal skills, and willing to learn and contribute in other areas of project.

Your future duties and responsibilities:

Responsibilities:
• Level 2 application support
o Receiving and Acknowledging tickets
o Incident triaging and priority assessment
o Assignment of incidents
o Incident resolution
o Application monitoring and preventive maintenance
o Weekly status and SLA reporting
• Incident and problem management
o Analyze, troubleshoot and resolve complex production application defects
o Identify root cause and devise and implement permanent solutions to recurring defects
• Manage process improvements
• Review and take actions on operational metrics reporting
• Perform minor application upgrades / patches
• Support infrastructure maintenance / validation
• Build and maintain application monitoring, optimization and utilization
o Devise or modify programs to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
• Support disaster recovery testing / validation
• Support business resiliency testing / validation
• Audit support and issue remediation
• Support LOB/operations and adhoc requests
o Analyze business user needs and provide optimal technical solutions
• Support Risk management (vulnerabilities, patches)
• Monitor production jobs and environments

Required qualifications to be successful in this role:

Skills: IIB Production support, UNIX/Linux, Unix Shell scripting, SQL
Years of experience: 4-7 Years
Location: Hyderabad/Bangalore
Shift: Night Shift only
Notice period: Immediate Joiners preferred

Skills:

• IBM Websphere
• Middleware
• SQL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.