Manager, Workplace Experience

Job Description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

Roku’s Workplace organization is responsible for delivering services that support Roku’s business and reflects our culture where people love to come to work, collaborate with their colleagues, and deliver exceptional results. We are looking for an extraordinary individual that has substantial hands-on experience managing all elements of the workplace environment, including facility & site management, food service, office services, space management, construction, events and project management. The Manager, Workplace Experience – APAC will report to the APAC and EMEA Sr Manager. This person will play a critical role in Roku’s success in establishing our Bangalore Workplace presence.

About the role

In this role, you will oversee the delivery of all facility services for the APAC offices, currently Bangalore, Hsinchu, Seoul, Shanghai and Shenzhen. You'll be responsible for developing and implementing strategies for workplace experience that prioritize employee satisfaction and also align with our corporate vision. You will craft and refine policies and practices that reinforce a positive, productive work environment, while fostering innovation in workplace management including soliciting feedback from employees, staying abreast of market trends, and integrating best practices.
You will direct the scaling of workplace experiences to match company growth, using data-driven approaches to optimize space utilization and employee engagement. Additionally, you will develop new site programs such as snack, meal, facility operations, etc. You will also partner with Real Estate Transactions, Design & Projects, and local stake holders to liaison new site selection, due diligence efforts, and general “boots on the ground” coordination.

What you will be doing

• Develop and manage a talented workplace experience team, promoting a culture of continuous learning, growth, and alignment with Roku’s values
  Build and maintain a robust service mentality within the team, ensuring a responsive and adaptive approach to internal customer needs.
• Collaborate with Finance and leadership to develop and manage budgets that provide ROI through enhanced workplace experiences
• Act as a key liaison with various departments including Technology, Legal, People Operations, Internal Communications, and others, aligning workspace experience initiatives with stakeholder requirements.
• Partner with the Security Operations team to ensure a secure workplace while maintaining a welcoming atmosphere for employees and guests.

We're excited if you have

• At least ten (10) years of experience in workplace experience management, facilities management, or a related field, with ideally at least three (3) years in a leadership role for a large, diverse, and distributed workforce within a high-growth technology or related industry.
• Advanced skills in Microsoft Office Suite or similar office productivity software, with a particular emphasis on presentation and spreadsheet tools.
• Experience with integrated workplace management systems (IWMS) and familiarity with current workplace technology trends.
• A proven track record in developing and executing workplace strategies that drive employee engagement and collaboration.
• Demonstrated experience in leading change management initiatives and fostering a culture of innovation and continuous improvement.
• Experience in event management, space planning, and workplace design.
• Experience in scaling workplace experience functions in line with organizational growth.
• A strong portfolio of successfully managed stakeholder relationships, both internally and externally, including vendors and partners.
• Demonstrated ability in team leadership, budget management, and strategic planning.
• Excellent communication skills, capable of crafting compelling narratives and presenting them effectively to diverse audiences.
• Ability to collaborate with stakeholders across various departments and at all levels of the organization.
• Strong service mentality, with a commitment to enabling and enhancing employee productivity and satisfaction.
• Agile and innovative mindset, with a penchant for staying ahead of industry trends and adapting strategies accordingly.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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