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IT Business Relationship Manager, Water Solutions and Services, Growth and Innovation


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Job Details

Location: Pittsburgh, Allegheny County, Pennsylvania, USA Morrisville, Wake County, North Carolina, USA Charlotte, Mecklenburg County, North Carolina, USA Posted: May 17, 2024

Job Description

We’re Hiring for an IT Business Relationship Manager to join our Water Solutions and Services, Growth and Innovation team!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: We are seeking an experienced and highly skilled IT Business Relationship Manager (IT BRM) that will concentrate on building and maintaining strong relationships between the IT department and business units. The IT BRM will work to understand the strategic goals of the business and identify how IT can support those goals. The IT BRM will act as a liaison between IT and business stakeholders, ensuring that IT services align with business needs and priorities. The ideal candidate should possess a deep understanding of business processes, advanced analytical capabilities, and exceptional communication skills.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Primary deliverables include relationship management plans, service level agreements, and reports on IT performance in meeting business objectives.
  • Support Business teams in developing a business case for a new product or service.
  • Support the business team and IT Teams in the procurement of funding, approvals, and timely information needed for the project's success.
  • Work within the IT processes to gain architectural alignment and approvals. Drive alignment to the overall IT, Business, and Enterprise strategy as we document and maintain the business roadmap.
  • Develop scorecards and visibility of the critical initiatives and projects for business leaders and IT leaders regularly.
  • Develop a “healthy and well-managed segment portfolio” with help of Business teams and IT execution teams.
  • Maintain a changing level of visibility and involvement on multiple portfolios of projects and IT services to ensure projects are set up for success and align with the IT, business, and corporate strategy.
  • Collaborate with cross-functional teams to translate business needs into technical solutions.
  • Conduct in-depth data analysis, providing actionable insights to drive informed decision-making.
  • Leverage excellent organizational skills and ability to set priorities and to handle multiple proposals and active projects concurrently within our project methodologies and processes.
  • Lead problem-solving discussions and attention to detail with analytical and problem-solving Lean toolsets.
  • Continually expand your business knowledge across the organization.
  • Stay informed about industry trends, best practices, and emerging technologies.


  • Strong interpersonal and communication skills to foster collaboration, negotiation skills to manage expectations, and a deep understanding of the business and industry.
  • Bachelor's degree in Business Administration, Information Technology, or a related field. Master's degree is a plus.
  • 5+ years of experience in a business analysis or related role, with a proven track record of successful project delivery.
  • Expert-level analytical skills with the ability to synthesize complex information and provide strategic insights.
  • Hands on experience in SAP Environment, CRM (Salesforce, MS Dynamics), CPQ, Reports & Dashboard
  • Ability to work in a cross-functional team environment.
  • Proficiency in business analysis tools and methodologies, including data modeling and process mapping.
  • Strong leadership and mentoring abilities, with experience guiding and developing junior team members.
  • Excellent communication and interpersonal skills, capable of effectively engaging with stakeholders at all levels.
  • Experience with project management methodologies (e.g., Agile, Scrum) and software development lifecycles.
  • Advanced proficiency in data analysis and visualization tools (e.g., PowerBI, Excel, Tableau).
  • Strong problem-solving mindset and ability to drive innovative solutions.
  • 4+ years experience supporting the planning and management of project initiatives in a similar team environment
  • 4+ years of experience with Project Management Tools such as Microsoft Project and Microsoft SharePoint
  • 3+ years of experience translating requirements into optimized designs and identifying alternatives
  • Strong service orientation is essential; an open mindset and willingness to take the business perspective


In this role, the working environment is generally in an office setting and may be performed remotely. The physical demands may include but are not limited to moving around in an office environment, frequent oral communication, close vision, and ability to operate office equipment. In addition, this role may include approximately 25% or less travel.

The estimated salary range at this professional level is $105,000 to $125,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

About Xylem

Xylem is a large global water technology provider, enabling customers to transport, treat, test, and efficiently use water.

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