International Researcher/ Research Coordinator

Job Description

Who we are: Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them. Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees. About the team: Our Product Design team is a vibrant ensemble of customer advocates, product designers, and user researchers working together on a global scale. We are dedicated to enhancing connections between pet parents and pet sitters, as well as dog walkers. Our mission extends to developing sophisticated solutions that tackle diverse challenges including service bookings, cross-platform communication, personalized scheduling, and ensuring trust, safety, and secure payments. Our team plays a crucial role in elevating the marketplace experience across web, iOS, and Android platforms, significantly impacting the end-to-end customer journey. Who we are looking for: Rover is in search of a dedicated and innovative mid-level User Experience Researcher to join our team in Barcelona, Spain. In this pivotal role, you will harness your expertise to provide the product teams with insightful, actionable data that will shape the future of pet care services. Your responsibilities will include conducting both qualitative and quantitative research, and managing international research initiatives with external agencies throughout Europe. As our User Experience Researcher in Europe, you will lead the efforts to define and execute research strategies that enhance our platform-agnostic experience at Rover. You will take the helm of user research, coordinate user and market research, and cultivate cross-functional partnerships. You’ll be an active member of our growing UXR program and work with other researchers to make programmatic improvements to User Research at Rover. This role is key in driving improvements and fostering innovation in our international operations.

The role:

• Conduct thorough qualitative research, including contextual inquiries, diary studies, concept testing, and usability studies, in partnership with UX Design and Product teams.
• Enhance qualitative data with quantitative findings to develop a holistic view of user behaviors and needs.
• Vet, partner and lead outside agencies to conduct international localized research to support Rover’s international expansion.
• Generate highly actionable insights and reports. Take a proactive role in educating and collaborating across teams to apply these insights, ensuring they resonate throughout the company.
• Work directly with product managers, UX designers, and other key stakeholders to define roadmaps and establish clear learning objectives. Join forces with teams like Data Analytics to select the most effective qualitative research methods and design comprehensive research plans aligned with specific business objectives.
• Bring your expertise in psychology, human behavior, and user experience principles to enrich the team's knowledge and influence the broader company strategy.
• Spearhead research strategy, seamlessly integrating user research across product design and development processes. Collaborate cross-functionally to embed insights into every facet of the product experience.

What we are looking for in you:

• At least 4 years of experience as a user researcher in a business environment, with a strong focus on generative and exploratory research.A Bachelor’s degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field, or equivalent practical experience.
• Proficiency with common user experience research tools (Figma, Maze, UserTesting & survey tools) Proficiency in conducting and partnering on research for international markets.
• Exceptional ability to articulate insights and strategies compellingly across various audiences and organizational levels.
• Comfort with ambiguity and a proven ability to establish processes and structures within a growing team.
• Excellence in written and asynchronous communication.

We would love it if you also had:

• Experience with marketing or research agencies. Experience responding to or crafting RFPs.
• Fluency in multiple languages, especially German, Spanish, French, or Italian, is highly desirable.

Benefits of working at Rover:

• Competitive compensation
• Long-term incentive plan with a company performance-based cash payout
• Permanent contract
• Pension Plan
• Meal tickets through Cobee
• Generous PTO Allowance
• Hybrid schedule
• Private health insurance
• Discounted Gym Membership
• Bring your dog to work (and unlimited puppy time)
• Monetary help for adopting a dog plus yearly credit to use on our platform
• Flexible work hours, sometimes you’ll need to be in at certain times, but on the whole, we’re pretty flexible when it comes to managing workload and time
• Grab snacks, fresh fruit, in our kitchen to keep yourself going
• Regular team activities, including happy hours, game nights, and more

Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances. Apply for this job