Technical Support Analyst, Sydney Area Office

Job Description

Job Number 24080161
Job Category Information Technology
Location Sydney Area Office, Sheraton Grand Sydney Hyde Park, Sydney, NEW SOUTH WALES, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Overview of Position’s Responsibilities

Provide assistance to Area Director iT Operations, Sydney Area Office. Provides efficient customer-oriented application and infrastructure services that creates a positive business impact by maximizing the effective use of technology systems at the Sydney Area Office and other Above Property office locations throughout Australia, New Zealand & Pacific.

Is responsible to provide support service including the local area network, associated peripherals, cabling, operating/ business application software, Wide Area VPN and Internet connectivity to all offices.

Customers, Partners, Vendors

Area Director iT Operations, Sydney Area Office – Provides assistant support to Area Director iT Operations, Sydney Area Office

Sydney Area Office Associates – Provides iT support to all Company Owned and Managed Offices (COMO’s) and Above Property/Area Office Associates (whether based in Office or home based

Advises Associates on best practices and provides local customized documentation as needed. Responds to problems and enhancement requests in a timely manner on an appropriate priority basis. Tracks problems and keeps Associates informed about progress and status of issues

Specific Responsibilities

1. Business / Technical Knowledge – Understanding of the offices business needs, methodologies, strategies and upcoming projects. Understands iT technology standards, platforms and direction. Maintains a working understanding of technology trends, as well is aware of systems development methods and tools that are available.
2. Support – Proactively and reactively maintains the health and integrity of all the offices IT infrastructure,
including but not limited to:
• Email. Desktop, Laptops, Servers, VMWare & LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support.
3. Problem Solving – Ensures problems are correctly reported, routed, tracked and resolved quickly with the business clients being informed of the situation at all times.
4. Training – on the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
5. Checklists – completes all establish checklists as and when required
6. Working hours – 8.30am to 5.30pm (Monday to Friday). Some shared on-call support outside office hours to support Executives for tier 1 when traveling.
7. Operations – Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
8. Technology Standards – Ensures current systems are in compliance with Company system standards.
9. Communication – Provides applicable written communications to all the offices Associates from time to time.
10. Ongoing configuration maintenance – Create disk images, performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties.
11. Policy and Procedures – Has read and understood applicable Company Policies and iT Standard Operating Procedures (SOPs) and other related material. Adheres to, communicates and enforces iT policies that protecting company hardware, software and other resources at the Offices.
12. Aptitude – Customer oriented, organized and task management oriented. Able to juggle multiple tasks at one time. Able to communicate clearly with business partners.
13. Backup – Provide shared responsibility for day to day, backup services when on training or vacation of the Hotel IT Manager.
14. Taskforce – Be available for Hotel IT Taskforce assignments during vacation periods or for new opening projects

Specific Skills Required

Task Force Participation – When available, associate may wish to take advantage of opportunities to advance growth through field activities.

Year of Experience Required

Work Experience - Information Technology related job experience, hospitality experience is beneficial.
Education - Requires minimum of a two-year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).

Additional Skills Desired

Language – Proficient level of English required written and verbal.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.