Channel Support Analyst - Remote

Job Description

Would you like to be part of a small, flexible, collaborative, high-performance team?

Do you want a broad and recognized impact across a whole business?

Join our Channel Support Team!

This team provides operational support to Partners and internal sales, enablement, and marketing. It includes onboarding, educating, and supporting Partners and staff across processes, capabilities, and tools related to the Partner Program and Portal. This team also manages the governance of Partners' compliance with Partner Program requirements and employment of program benefits.

Partner with the best

You will become an expert and trusted advisor on business processes and resources. You will often support and execute the complete lifecycle of a partnership, from contracting through operational setup and ongoing business. You will help improve the partner program and tools and make Akamai's Channels business more successful.

As a Channel Support Analyst, you will be responsible for:

• Managing On-boarding of Akamai Partners, enabling partners on Akamai's Partner Portal, Akamai University, and related tools and applications.
• Guiding sales teams on account setup and contracting practices to support global partner recruiting and operations efforts.
• Educating partner users and administrators on portal tools, processes, transactions, and documentation. Delivering training and demos.
• Building and shaping execution against complex & often multi-phased program plans, managing risks, issues, and dependencies throughout.
• Handling and resolving partner support tickets and managing cross-functional team resolution of all cases.
• Guiding optimization and expansion of the partner portal, partner support tools, documentation, FAQs, training, demonstrations, and processes.

Do what you love

To be successful in this role you will:

• Have 3 years of relevant Customer or Channel Support experience and High School Diploma and/or university degree
• Demonstrate business level proficiency in written and spoken communication skills in Spanish & English
• Be familiar with CRM systems, such as Salesforce.com
• Be detail-oriented, able to manage and collaborate on multiple projects, stakeholders, and partners.
• Have ability to solve complex problems in situations that demand escalations or selection of resolution paths.
• Demonstrate an aptitude for building trusted relationships with partners across various levels of seniority

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to learn and make a real impact in a global technology company? Come join us and learn with a team of people who will challenge and inspire you! By the end of your assignment, you will gain a network of encouraging colleagues ready to support you in your studies and beyond.
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