Customer Service Representative

Job Description

We’re Hiring for a Customer Service Representative! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark! THE ROLE: The Customer Service Representative will be responsible for providing service and support to customers and global Xylem locations. In this role, the individual will also maintain strong relationships with company dealers, salespeople, and selling partners. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Provide service and support to customer and Xylem locations globally.
• Enter, maintain and acknowledge customer orders in Oracle system.
• Process return authorizations and credits.
• Coordinate and respond to customer requests for information involving other internal departments such as accounting, shipping, planning/scheduling and technical support when necessary.
• Assume other activities, projects and responsibilities as requested.
• Answer phone calls and e-mails working to meet agreed upon customer service levels and time frames.
• Work with planning & scheduling departments to determine delivery dates.

QUALIFICATIONS:

• High school diploma or GED equivalent
• Experience in fast paced global customer service environment.
• Strong oral and written communication skills
• Knowledge of basic accounting principles such as debits and credits
• Strong computer skills especially Outlook, Microsoft Excel and Word.
• Typing rate of 40-45 wpm. 50% of time spent keyboarding.
• High accuracy level required.
• Ability to troubleshoot and resolve customer problems such as shipment errors or account reconciliation questions

The estimated base salary range for this position is $22.00 per hour. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors. Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.