Lead Tools Engineer

Job Description

We’re Hiring for a Lead Tools Engineer! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

The Role: Xylem seeks to hire a Lead Tools Engineer to work with our Network Operations Center and provide support and improvement to our monitoring and surveillance tools. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

Essential Duties/Principal Responsibilities:

• Provide input for NOC integration of new applications and new strategies for monitoring and response.
• Continuous improvement on NOC monitoring tools and solutions, including alert enrichment and event correlation.
• Responsible for integrity of the NOC monitoring tools.
• Work with new application owners to integrate solution with NOC tools and monitoring standards.
• Manage own workload of tasks and projects as assigned by the NOC Director.
• Contribute to outage Post-Mortem discussions and documentation.
• Good analytical and debugging skills, strong software/OS aptitude, a meticulous approach to analyzing and resolving technical problems
• Has knowledge and experience to maintain technical processes/documentation and automations/scripts
• Great Customer Service Skills.
• A self-starter capable of taking initiative.
• Work cross functionally with other Internal teams.
• Own and manage escalated support cases.
• Log and document all issues in our issue tracking system, updating cases as needed until resolved.
• Participation in Xylem Watermark volunteer activities.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Must be able and willing to work flexible shifts, including nights/weekends
• This position requires a four-year college degree in a technical field or equivalent experience.
• Minimum 5+ years of experience in IT support / Desktop Support
• Experience with monitoring/surveillance tools (BigPanda, SolarWinds, DataDog).
• Familiar with scripting languages (Python/Go/Perl/Ruby).
• Strong operating systems knowledge (Linux/Windows/VMware).
• Understanding of cloud technologies (AWS/Azure).
• Knowledge of networking fundamentals
• Strong troubleshooting skills
• Experience with ticketing systems (JIRA/Salesforce/Remedy).
• History with document collaboration tools (Confluence/Wiki).
• Excellent written and verbal communication skills required.
• Ability to adapt and work in a fast pace environment.
• Ability to work collaboratively within a team environment of engineers to meet aggressive goals with high quality standards

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors. Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.