Professional Services Consultant

Job Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for a Professional Services Consultant to join our U.S. or EMEA Professional Services team, reporting to the regional Professional Services manager. In this role, you will accelerate customer adoption of our products by providing installation services and technical leadership to our customers. You will also be expected to hit billable utilization targets and look for ways to add value to our customers. This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration.

You are the ideal candidate if you are dedicated to providing outstanding customer service and satisfaction.

What you’ll do:

• Understand customer business requirements and pain points, and be able to translate them into actionable implementation projects
• Work closely with customers to meet their technical and business challenges using Infoblox products as quickly as possible
• Create project technical documentation
• Perform upgrades/refreshes for customer environments
• Contribute to the Professional Services knowledge base​

What you’ll bring:

• 3+ years in professional services delivery and consulting; Infoblox, BlueCat, or Palo Alto Networks experience is a plus
• Experience working in a SaaS networking and/or security is a plus
• Excellent communication skills, influencing skills, and the ability to present at internal and external meetings
• A customer-centric mindset, and the willingness to take the initiative to do the right thing for the customer
• Good technical knowledge of security concepts and implementations/products is an added advantage
• The ability to travel up to 40%
• Bachelor’s degree or equivalent experience required

What success looks like:After six months, you will...

• Work closely with Infoblox customers to implement our solutions
• Complete/attain significant progress in certification for Infoblox products
• Meet metrics for utilization and customer satisfaction

After about a year, you will...

• Be a trusted technical resource for Infoblox products for implementation and consulting
• Be comfortable implementing projects in the full lifecycle of Infoblox Standard Migration Methodology
• Contribute to the Professional Services knowledge base

We’ve got you covered:Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox?We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.#LI-ME#LI-Remote