Sr. Manager, Sales Systems

Job Description

The Smartsheet Sales Systems Team is in the business of building solutions to solve the needs of the Sales Organization and the company at large. We empower team members and are a significant driver of efficiency within the business. We believe in teamwork, quality, and integrity. We operate scalable business platforms that provide an incredible experience for our employees.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

Smartsheet is looking for a Senior Manager of Sales Systems to support our growing sales and operations team. A large portion of this role is managing the daily operations of Salesforce Administrators. You will also work with departmental leaders and team members to manage the operations of the Sales Systems team and provide strategy and planning for the team's development. You will report to the Senior Director of Field Systems.

You Will:

• Lead a team of Salesforce Administrators and Developers
• Be a team resource that provides technical and architectural system design input when planning and building applications and solutions in Salesforce.
• Supervise and review technical solutions built by the team to preemptively identify issues, ensure solutions follow system best practices, can scale, and are easily maintained by others.
• Support the team in DevOps practices including deployment, release on demand, quality, testing and monitoring.
• Work with other development teams within the organization to build, manage, and troubleshoot cross-platform integrations.
• Stay up-to-date on the Salesforce releases in order to mitigate potential impacts and proactively identify how new features can be applied to business challenges.
• Perform Salesforce configuration based on needs of the business and team capacity.
• Manage the daily activities of the team including one-on-ones, solution reviews, debugging assistance, collaboration with stakeholders, and prioritization and scoping of work items.
• Ensure work is delivered on time in order to meet deadlines.
• Work with department leaders and program managers on feature requests, strategy, and prioritization of Field Systems work.
• Provide leadership on Agile processes to support continuous delivery of high quality solutions.
• Communicate with senior management on the status of projects, timelines, challenges to implementation, and deployments in a non-technical manner.
• Build a team culture of positivity, inclusiveness, and collaboration.
• Manage vendor relationships for tools and software used by the Field Systems team.

You Have:

• 6+ years of experience managing a development or administrative team
• 6+ years of experience performing Salesforce system administration or development
• 6+ years of experience with other connected applications such as DocuSign, Gainsight, Snowflake, etc.
• 6+ years of experience with Agile methodologies required
• Experience with Scaled Agile framework preferred
• Experience with Salesforce CPQ

Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Stock - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a reasonable range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer. California & New York: $151,200 - $199,800 | All other US states: $140,000 - $185,000

Get to Know Us

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#BI-Remote

#LI-Remote