Order Management Analyst

Job Description

Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually. Big Data isn’t a problem. It’s an opportunity. At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.” We help companies you know and trust empower their people with the best data every day. Alation helps Discover Financial Services quickly generate value from their data to create the product and customer service innovations that help the iconic credit card company remain number one in customer satisfaction. And real estate giant Keller Williams uses Alation to govern the more than 70 TB of data that empowers their global team of over 190,000 agents. With $340M in funding – valued at over $1.7 billion and 550+ customers, including 40% of Fortune 100 companies- Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the fourth time. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value? Join us! We’re looking for a detail-oriented Order Desk Analyst to join our Finance Organization. This role will be responsible for accurately moving sales data between systems. This position will be a critical cog to our sales process to ensure a smooth hand-off between sales and finance. It will be heavily focused on working cross functionally with clear communication between multiple departments. This individual contributor role will be a true partner to multiple areas within the business.

What you'll do:

• Review and process orders in Salesforce and NetSuite accurately.
• Review data fields in Salesforce to ensure data accuracy.
• Perform provisioning activities following booking to ensure customers are accurately licensed.
• Have a good understanding of Alation products and processes in order to support business partners.
• Respond quickly to various stakeholders’ questions on orders and provisioning.
• Identifies and participates in executing process improvements.

You should have:

• Prior experience in order processing and provisioning.
• Knowledge of Salesforce.com or other CRM modules.
• Possess the ability to multitask in stressful situations.
• Experience with process and systems improvements.
• Strong verbal and written communication skills.
• Flexibility to work night shifts is a must, ability to work alongside US accounting team.
• A bachelor’s degree (or equivalent).
• 3- 5 years relevant work experience.
• Experience at a software company.

#LI-VV1 More About Alation Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status. Why Alation? - Market-Leading Data Catalog Provider - High-growth, collaborative environment with diverse and inclusive teams - Continuous learning, enrichment and development opportunities - Competitive pay and health offerings including commuter benefits - Flexible time off to relax and recharge and much, much more! Apply for this job