Job Description

Senior Manager, Clinical Informatics & Training

Job ID 27222 Type Regular Full-Time Location US-WA-Seattle

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The Clinical Informatics and Training Senior Manager is responsible for the support of informatics and training resources in their area(s) of responsibility, including clinical applications, third party application solutions and the Epic EMR. This role maintains knowledge of clinical practice, regulatory requirements and a maintains a relationship with clinical operations and IT leadership with a regular physical presence in the clinical care areas. The role is accountable for promoting the understanding, integration, and innovation of clinical information technology to improve the clinician and patient experience. In addition, the manager has a responsibility to define, execute, and measure applicable implementation and training plans as well as post-implementation optimization and enhancement plans to ensure safety, quality, efficiency, and optimal adoption of systems, enhancing the user and patient experience. The manager is required to work closely with Clinical and operational departments, IT, and partner organizations staff and leadership to coordinate resources, understand integration requirements between systems, and establish priorities in support of Fred Hutchison’s strategic plan.

Responsibilities

• Manage translation and governance of IT, clinical staff, patients, and leadership collaborating with key stakeholders and advocating for clinicians and patients.
• Provide leadership on clinical application strategy, anticipating future technical and training needs to promote system usability, quality, regulatory readiness, research, and evidence-based practice.
• Manage improvement processes by systematically analyzing complex problems and present innovative solutions to clinicians and IT leaders and complete work flow development that support clinicians, patients, and organizational goals and strategic initiatives.
• Manage and provide communications and updates to multiple levels of the organization.
• Ensure the design, develop, and delivery of effective Application training courses, that includes Fred Hutch focused Epic applications and modules, and other relevant applications for a diverse multidisciplinary faculty, clinicians, and support staff population.
• Encourages feedback from internal and external customers, including maintaining established goals for employee satisfaction and fostering positive relationships with directly and indirectly impacted users. This includes monitoring service effectiveness, communication, identifying problems with work processes, and ensure that customer needs are met.
• Manages daily operational work as well as core human resource responsibilities and activities: maintains staff by recruiting, selecting, orienting, and training employees; ensures staff are compliant with Fred Hutch policies and procedures; perform annual performance reviews; management of department staffing needs for daily operations.
• Assists with budget development and management.
• Leads staff growth planning and is an active participant in job role development for team skills development.
• Lead daily management system activities including daily huddles, development of performance metrics and problem-solving efforts.
• Collaborates with colleagues and participates in all aspects of team leadership.
• Facilities key meetings, and operations councils with director and executive audiences.
• Able to perform all job responsibilities of a clinical informatics specialist and system trainers.
• Completes other duties as assigned based on request from Clinical Information Systems Leadership.

Qualifications

Required:

• Bachelor's degree in a health informatics related field, or equivalent combination of education and experience.
• Minimum 10 years of experience in a health care leadership role with increasing responsibilities and management of at least 10 staff in a direct reporting relationship.
• Demonstrated experience working with teams in the development and support of applications, and in implementing production systems in a health care organization.
• Experience in project management methodology principles with ability to document key supportive deliverables.
• Experience in Strategic planning.
• Experience in program development.
• Demonstrated experience in training clinical end-users of various levels of technical savvy.
• Demonstrated attention to detail, critical thinking, and problem-solving capabilities.
• Excellent collaboration and communication skills.
• Experience collecting user requirements, translating to system feature enhancements, and requesting enhancements.
• Knowledge of patient care operations in outpatient or acute care and/or research setting.
• Knowledge of TJC, DOH, and other regulatory requirements.
• Familiar with health system processes, business process analysis, and technical support best practices.

Preferred:

• Bachelor's degree in a related field
• Clinical licensure
• Epic certification
• Knowledge oncology patient care services
• Clinical Trial protocol development and delivery experience
• Understanding of IRB approval process for clinical research
• Experience with e-learning/LMS development
• Certification in Project Management

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

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The annual base salary range for this position is from $135,408 to $225,638 and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [email protected] or by calling 206-667-4700.

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