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Manager Account Management

C.H. Robinson

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Job Details

Location: Księdza Józefa Tischnera 8, 30-421 Kraków, Poland Posted: Feb 23, 2024

Job Description

Are you passionate about cultivating excellence in people and driving performance? At C.H. Robinson we're seeking a proactive leader adept at talent management and business strategy execution. From coaching and fostering employee growth to spearheading strategic initiatives, this role offers the chance to make an impactful difference.


Talent Management:

  • Manage the performance and development of direct reports through both formal and informal performance management, coaching and feedback, mentoring and training including regular portfolio reviews and stand ups
  • Manage merit, bonus, and equity programs for assigned team to align compensation with performance results

Business Management:

  • Administer and drive intentional growth and retention through monthly account management and pipeline reviews, through utilization of CRM, and data analytics
  • Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency
  • Understand and regularly review business and execution strategies, profitability, key performance indicators, and accounts receivables with account teams
  • Accountable for direct client interaction to support growth, and serves as an escalation point to improve customer experience
  • Provide guidance on pricing strategies including margin guidance and commitment level



  • Minimum 5 years of related logistics experience; account management experience preferred
  • Bachelor’s degree from an accredited college or university
  • Previous supervisory or team leadership experience
  • Passionate about leading people and diligent in driving engagement and performance improvement
  • Strong communication skills; ability to build effective relationships, collaborate, negotiate and influence
  • Fluency in English is a must


  • Excellent time management skills, with the ability to quickly adjust individual or team priorities based on business needs
  • Ability to remain focused and optimistic in the face of adversity and change
  • Demonstrated growth through sales and relationship building and negotiation
  • Strong orientation of financial acumen with an ability to apply financial and operational data to assist in making sound business decisions.
  • Strategic and creative thinking skills
  • Values a diverse and inclusive work environment


  • Real career possibilities and the opportunity to develop your talent in a fast moving, global organization;
  • A positive and open environment which encourages thinking outside the box;
  • Medical care at private clinic networks, cafeteria system, life insurance subsidy, access to online training platform (Percipio).

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

About C.H. Robinson

C.H. Robinson is a leading third party logistics and supply chain management provider, offering a variety of strategic global shipping and freight transportation solutions.

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