Job Description

C.H. Robinson is seeking a Supervisor of Service Delivery to lead the charge in executing top-tier service delivery strategies for our valued customers. This pivotal role champions service excellence, ensures customer satisfaction, and manages a dedicated team. With a relentless focus on operational excellence and continuous improvement, you'll be identifying and addressing recurring service issues, fostering a culture of resolution and prevention. As the Supervisor of Service Delivery, you will collaborate across various departments to standardize best practices and drive our commitment to unparalleled service. Ready to steer service excellence? Apply now and lead the way in delivering exceptional customer experiences!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Leverage operations dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
• Utilize continuous improvement methodology in management of KPIs for the service delivery team
• Serve as the key customer contact for Service Delivery (Operational) needs
• Lead direct reports by providing regular feedback, coaching, and guidance based on performance, dashboards, and Personal Development Plans
• Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
• Maintain and utilize Account Specific Onboarding for new team members

QUALIFICATIONS

Required:

• Bachelor’s degree from an accredited college or university
• Minimum 3 years of experience in operations and/or customer/client service facing role
• Experience mentoring and or coaching small project teams
• Ability to travel up to 7.5% (domestically and international)

Preferred:

• Experience executing businesses through Standard Practices and Operational Excellence methodologies
• Proficient in Microsoft Office Suite of programs
• Strong problem-solving and conflict resolution skills
• Ability to adapt and lead in a fast-paced environment
• Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner
• Ability to develop strong working relationships, both internally and externally
• High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework
• Ability to work collaboratively within the business setting
• Values a diverse and inclusive work environment

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

• C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.