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Client Success Manager

Big Health

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Job Details

Location: Posted: Jan 31, 2024

Job Description

Our Mission At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our digital therapeutics — Sleepio for insomnia, Daylight for anxiety, and SparkRx for depression — provide treatment anytime, anywhere. In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model, in partnership with some of the most prominent global healthcare organizations, including CVS Health and the UK’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care. Our Vision Over the next 5-10 years, digital therapeutics (DTx) will transform the delivery of health care worldwide, providing access to safe and effective evidence-based treatments to billions. Big Health is in a prime position to take the lead in this transformation. Big Health is a remote-first company, and this role can be based anywhere in the US. We encourage you to apply even if you don’t meet 100% of the job requirements. Join us. The Client Success Manager owns the relationships and the creation and execution of strategic account plans between Big Health and a portfolio of our client partners. You will have the opportunity to work closely with internal teams from across the company to support your clients, including Enrollment Marketing, Finance, Legal, Data, Product, Sales and more. The ideal candidate will also help develop best practices and take on strategic projects that will benefit the Client Success organization and the company as a whole.. We’re a collaborative and tight-knit team, join us!

Job Responsibilities:

    • Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings
    • Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among the client populations - work with your clients to identify unique opportunities to help clients expand engagement within their populations
    • Prepare reporting for and lead monthly client meetings, and manage follow-ups in a timely manner
    • Think strategically and work cross-functionally to troubleshoot client requests
    • Take responsibility for up-sell opportunities and contract renewals
    • Become a product expert and internal champion for clients as we improve our products
    • Analyze and report on program engagement and outcome metrics

Required Skills and Experience:

    • A minimum of 3+ years of enterprise account management experience
    • Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment
    • Ability to act proactively to influence key stakeholders and drive decisions
    • Strong attention to detail. You’ll have complete ownership of your accounts and measure their success. A detail oriented, thorough, creative and analytical approach will be critical to yours and your client’s success
    • Clear, collaborative communication skills, and a willingness to support your Big Health team
    • Ability to tell a compelling story through PowerPoint and Excel presentations
    • An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples’ lives strongly preferred
    • Curiosity, humility, proactivity, patience, and drive - the perfect recipe for a top Customer Success Manager!

Life at Big Health:

    • Join a diverse team of all backgrounds, we’re proud to be an equal opportunity employer
    • Autonomy over your work and freedom to input
    • Enjoy a clearly structured personal review and development program
    • Quarterly happiness survey that we use to ensure we’re creating a healthy and happy workplace for ourselves
    • Fund for spending on personal happiness
    • Regular team and company events
    • Generous vacation and maternity/paternity policy
    • Competitive salary and equity package

More Background on Big Health:

    • Backed by leading venture capital firms, Index Ventures, Octopus Ventures, and Kaiser Permanente Ventures
    • With offices in London and San Francisco, Big Health’s products are used by large multinational employers and major health plans to help improve sleep and mental health. To date, more than 12 million people across 60+ countries have access to Sleepio or Daylight
$100,000 - $120,000 a year Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Additional compensation may include benefits, variable pay, discretionary bonuses and equity. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The pay scale is subject to change depending on business needs. Because we are on a mission to bring millions back to good mental health, we believe it’s essential to reflect the diversity of those we intend to serve . We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Big Health does not use E-Verify to pre-screen applicants. Apply for this job

About Big Health

Big Health use tracked data to create highly personalized behavioral medicine programs, all delivered via web and mobile to the highest standards of clinical evidence.

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