Job Description

Are you a dynamic and results-driven professional with a passion for business growth? Embrace the opportunity to be a key player on our team at C.H. Robinson, a worldwide leader in logistics and supply chain solutions as a Senior Account Manager - Global Forwarding. As a Senior Account Manager you will be responsible for driving growth and maximizing a portfolio of mid to high net revenue and potential accounts.

RESPONSIBILITIES

Business Development:

• Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain
• Leverages network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunities
• Expands market share by driving an active opportunity pipeline and qualification process in CRM, and when applicable collaborate with additional resources to identify and drive market share expansion
• Proactively manages customer pricing strategy by leveraging internal tech, tools, and SMEs
• Owns successful account strategy including RFP, proposal, and award management through a clear understanding of customer buying habits and CHRs position within the customer’s supply chain

Customer Experience:

• Create and manage to Account SOP
• Manages conflict and navigates difficult conversations with the customer, using tact and diplomacy
• Targets and manages road map toward continuous improvement for their customers
• Stays informed of changes within the customers’ business, industry, and sector; applies that knowledge to identify new opportunities
• Collaborates and actively communicates with partners with operations and product teams to identify strategic solutions for complex issues

Efficiency & Financial Accountability:

• Proactive review of financial results, volume, and service performance reports and to monitor and drive account health
• Identifies and implements solutions to champion process improvement and cost avoidance for the customer
• Understands negotiated payment terms and ensures AR processes are adhered to

QUALIFICATIONS

Required:

• High School Diploma
• Minimum 6 years of Global Forwarding experience or/and Account Management/ Key Account Management experience in Global Forwarding

Preferred:

• ​Bachelor’s Degree from an accredited college or university
• Excellent communication, presentation skills and the ability to negotiate at all levels
• Ability to work under pressure
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work in a team environment, while also delivering independent results
• Strong ability to persuade, motivate, and influence others
• Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
• Values a diverse and inclusive work environment

What do we offer?

• A vibrant, progressive, inclusive, and forward-thinking workplace
• Hybrid work environment
• Opportunities for professional development and advancement
• A competitive benefits package and bonus structure
• Flexibility in terms of work arrangements to support work-life balance

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.