Strategic Partnership Manager, Shared Services

Job Description

About Vanguard

More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.

Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.

Our Team and Opportunity

The Strategic Partnership Manager, Shared Services is responsible for the ongoing relationship management, including performance monitoring, of the services provided by Vanguard Investments Australia (VIA) on behalf of Vanguard Super Pty Ltd (VSPL).

Core Responsibilities

• Relationship management of related party services provided by VIA on behalf of VSPL, including being an initial single point of contact for contracted deliverables and supporting frameworks
• Build and maintains proactive relationships with key internal stakeholders to drive delivery and outcomes. Establish, schedule and facilitate regular forums between these stakeholders.
• Manage contract review process; initiates updates to service level agreements (SLAs) as required. Monitor performance standard; addresses and resolves issues and escalates significant performance issues and trends to key internal stakeholders
• Establish and maintain the partner management framework, including engagement through strategic and business planning processes. Supports quality audits and accompanying actions
• Lead and facilitate the annual due diligence and performance management review of services provided by VIA
• Development of management reporting & dashboards to provide meaningful insights on vendor performance to internal management, Super Trustee and independent Trustee Board. Quarterly performance scorecard evaluation for VIA Shared Services
• Participate in special projects and performs other duties as assigned

Key attributes of a successful candidate

• Strong stakeholder management (proven ability to interact and build relationships with various levels of management; proactive approach to building relationships)
• Strong communication skills (both written and verbal)
• Negotiation skills (proven ability to influence stakeholders for mutually beneficial outcomes)
• Prior experience with Board paper writing
• Ability to synthesise information and provide insights
• Ability to tailor information or data to a variety of audiences (senior managers – independent Board)
• Five years related experience in understand the complex Superannuation regulatory landscape
• Prior experience in relationship management is preferred

Qualifications & Specialisations required:

• Undergraduate degree or equivalent combination of training and experience
• Minimum of eight years business experience
• Exceptional leadership, organizational and interpersonal skills
• Excellent written and verbal communication skills, including strong presentation skills to senior management
• Excellent project management and prioritisation skills

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.