Residences Liason

Job Description

Job Number 24006036
Job Category Administrative
Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

W Dubai – The Palm is a place to experience life, to open doors, and open minds. We share our guests’ passions to explore their free-spirited nature and provide them the space to do so. If you’re ready to be a part of it, then we invite you to explore a career with W Hotels.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

About the role

Provide administrative support for Director of Residences and/or Residence Managers. Document and communicate all requests/complaints to the Director of Residences/Residences Manager. Serve as primary point-of- contact for all Residence owners. Generate and implement newsletters and marketing programs. Attend Board of Directors meetings and put sign in sheet and all pertinent documents in place for the meeting. Prepare Owners’ Manual and schedule the welcome meeting with the Director of Residences. Maintain Owners’ files to The W standards. Maintain accuracy of all legal state statutes and governing documents. Check that meeting notices and agendas are in place and posted on time. Maintain the Board binders. Assist with the Residence owner’s engagement survey. Notify Residence owners of matters regarding the Association. Maintain a Task Calendar and the operations plan. Collect the maintenance dues and implement in the system. Assist other employees to maintain proper coverage and prompt Residence owners and guest service. Participate in meetings regarding Quality Assurance audit and Operational Excellence. Coordinate Residence owners’ requests regarding move-in/out, vendors, decorators, realtors, etc., including all requirements (e.g. signed service agreement, liability waivers, detailed work order, proof of insurance, certifications, etc.). Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Take and distribute meeting minutes to appropriate individuals. Create and maintain computer- and paper- based filing and organization systems for records, reports, documents, etc. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, payroll, and answer inquiries. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.

About you

• Previous experience as Liaison or Admin assistant
• UAE experience is a must
• Fluency in English is essential
• Provide excellent customer service and attention to details
• Excellent communication skills (via phone and in-person)
• High School education/ G.E.D. equivalent
• At least 2 years of related work experience
• Detail Orientation
• Ability to Multi-Tasking
• Good Time Management

What we can offer you

• A highly competitive salary
• Service charge
• Free meals on duty
• Transportation to and from staff accommodation
• Marriot discounts worldwide on food, beverage and stays for all associates
• Other local benefits
• Accommodation with pool and fully equipped gym in JVC
• Utility bills included 5G Wi-Fi, gas and water
• Career progression within Marriott properties
• Recognized qualifications and development opportunities
• 30 days’ vacation leave
• Flight Allowance T&C applied
• Relocation support
• Medical insurance
• Laundry Facility

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.