Sales Engineer

Job Description

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work. We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions.

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a Sales Engineer at Dialpad, you will be part of the Sales organization and play a huge role in providing innovative and deal driving customer solutions. Our SEs partner with Account Executives to win and close major deals that will have a large impact on Dialpad's overall success. The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our SEs help businesses solve complex communications problems felt by everyone around the world.

What you will achieve

In your first 30 days:

• You’ll work closely with the your manager as well as a Sales Engineering mentor to learn about Dialpad as a company and also the Dialpad product offerings
• You’ll network with your SE peers on the Enterprise, MidMarket, SMB & Channel teams
• You’ll start to network with teams you will be working closely with such as Sales, Product, Engineering, Customer Success, and Support
• You’ll work with the enablement team on a training track specifically designed for Sales Engineers at Dialpad

In your first 60 days:

• You’ll begin to shadow your fellow SEs and Reps on discovery calls, demos and Proof of Concept coordination calls to get a good grasp of what it is to be an SE at Dialpad
• You’ll learn the ins and outs of the many integrations that Dialpad works with and practice you demo skills on these integrations
• You’ll learn the many technical tools the Sales Engineering team uses to test network environments and track features and improvements
• You’ll complete Sales Engineering Demo Certification

By 90 days:

• With the help of the Sales Engineering team you’ll work directly with reps and prospects to aid technical discussions and demos
• With the assistance of the Sales Engineering team you’ll start running Proof of Concepts which includes gathering success criteria, system configuration, admin training, user training & troubleshooting

Who you are

You’re a Sales first engineer with a passion for building solutions and presenting them to Executives, IT and Business users alike. You have been doing this for a number of years with Enterprise wins under your belt. You have a technical curiosity and excitement about delivering a technology solution that makes work better. You enjoy having a voice and being a team player.

Skills you will bring

Technical Skills:

• Excellent grasp of various modern cloud communications platforms such as Google Workspace and Microsoft 365
• Experience with Business VoIP Telephony Services (On-Premise or SaaS)
• Experience with Contact Center solutions (On-Premise or SaaS)
• Understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
• Comprehension of and experience with:
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN)
• Data Center Technologies (Public & Private Clouds)
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)

Non-technical Skills:

• BA/BS degree or equivalent practical experience.
  
• Experience working with Project Managers on complex site deployments.
  
• Minimum 5 years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles
  
• Ability to work independently and prioritize effectively and balance multiple, disparate work streams
  
• Obsession with finding the root cause of the problem not just the immediate solution
  
• Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  
• Experience presenting & building relationships from C-Suite to IT Operations
  

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.