VP, Human Resources & Customer Experience - Midwest Region

Job Description

Job Summary

Reporting to the Sr. Regional Vice President, this position is responsible for the implementation of Comcast and West Division strategy for Human Resources and Customer Experience within the Midwest Region and will be a member of the regional senior leadership team. The VP, CXHR is responsible for setting the strategic direction of the Customer Experience and Human Resources teams supporting the region through customer, employee and organizational development initiatives. This position partners with multiple functions and business leaders to provide the seamless implementation of Customer Experience and Human Resources strategy throughout the region. This leader drives change transformation and strategy execution to achieve specific business results focusing on strengths, competitive advantages, and differentiation of our business in the market. The VP CXHR recognizes profitability and revenue potential in business opportunities and works closely with the West Division SVP CXHR and VP Customer Experience to develop and implement the organization’s customer experience strategic roadmap and related initiatives. The successful candidate for this role will be based at the Midwest Regional headquarters located in St. Paul, MN.

Job Description

Core Responsibilities

• Consults and partners with senior leaders to ensure the delivery of outstanding service in the areas of talent acquisition, talent management, organizational health and leader development.
• Leads and influences the operating rhythms and liaises with CX leaders and stakeholders on all aspects of day-today CX operations in the region including strategic alignment, communications, stakeholder engagement, program and initiative oversight and objective/results tracking
• Leads with enthusiasm and positivity to inspire and motivate direct reports, colleagues, senior management and employees in the region and across the division.
• Models and demonstrates behavior that exemplifies the Company's culture; guides and assists staff with developing methodologies for supporting the Company Credo in all aspects of the business.
• Partners with business leaders to achieve organization and business goals.
• Demonstrates a strong ability to use people data to influence strategy and find solutions to business problems. ​
• Understands and can communicate ROI and enterprise/local organizational benefit when championing or proposing a new initiative. ​
• Provides strong credibility, exercises sound judgment, and communicates rationale for decision-making or recommendations to multiple stakeholders.
• Develops Human Resources strategies for business groups that includes workforce planning, pay-for-performance, talent management, talent acquisition, organizational health excellence and succession.
• Has a nuanced understanding of the differences between various labor markets and trends and is able to assert strategic influence across multiple locations.
• Consistent exercise of independent judgment and discretion in matters of significance.
• In partnership with National COEs, ensures regional policies and procedures are in compliance with all federal, state and local statutes/regulations.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.