IT specialist - ERP systems

Job Description

Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued. Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk. The Finance internal consultant will translate the needs of the Finance Team into an IT solution. They will be responsible of configuring and maintaining the Finance systems (mostly Netsuite). They will collaborate with team members across all business functions and external consultants teams to scope, design and follow-up customizations, resolve user issues and define processes . The team Governance is structured around (1) support on Incidents , (2) enhancements and (3) projects . The time will be spread across those 3 areas.

Your key responsibilities : support, enhancement and projects

• Working effectively with key stakeholders (Finance Team, Sales Team, IT Department, Vendors) to understand business and functional requirements to translate into solutions with the ERP NetSuite and any integrated systems.
• Integration management (Monitor and Optimize the flows between Netsuite and integrated platforms, reconcile and investigate errors).
• Creating Process model diagrams, charts and implementing these processes across the organization.
• Reports and searches, dashboards, custom records/fields, transaction & entry forms and printed pdf & html layouts.

Other responsibilities : technical support and administration

• Point of contact for Netsuite basic end-users support and enhancements .
• Work closely with NetSuite partners and integrators and ensure all developments, testing, deployments, upgrades and integrations are performed correctly .
• Users management (access, roles and permissions maintenance).

About you :

• Extensive experience in ERP/Systems and Finance processes .
• 4-6 years working experience (Consulting experience would be great).
• Skilled at working within a dynamic , rapidly changing , team-oriented and collaborative environment.
• Attention to details and see the big picture at the same time.
• Strong interpersonal and oral communication .
• Ability to present ideas and solutions in user-friendly language .
• Proven analytical and problem-solving abilities.
• Fluent in English - French & Spanish is a plus.
• NetSuite experience will make the difference.

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality. Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights. We’re creating a place where great people trust one another and thrive together. People flourish at Aircall and now is the time to be part of the team and the journey we’re on. Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here. Apply for this job