Customer Success Executive 1414044

Job Description

Who You’ll Work With

The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. Join Cisco's Customer Experience (CX) team, a driving force behind our transition to a software and subscription-based business model. Partner with customer leaders, internal teams, and Cisco partners to redefine what customer success looks like in the digital age.

What You’ll Do

Your primary focus will be to accelerate customer success. Key responsibilities include:

• Strengthen Customer Relationships: Establish trust-based relationships with key customer contacts at multiple levels.
• Customer Insight: Deeply understand customer business objectives, challenges, and the landscape they operate in.
• Orchestrate the Journey: Coordinate Cisco Services, partners, and customer teams to create a seamless path to value realization.
• Sentiment & Escalation Management: Address and resolve customer issues, ensuring a positive experience and clear communication.
• Strategy & Alignment: Collaborate with Sales to develop customer success plans that align with both Cisco and customer priorities.

Who You Are

We're looking for someone who excels in :

• Customer-Centric Approach: Consistent track record in driving customer success, adoption renewal and recurring revenue growth, particularly in a SaaS environment.
• Relationship Management: Strong interpersonal skills to build and sustain relationships across various stakeholders.
• Strategic & Tactical Balance: Ability to develop high-level strategies while also executing plans to fruition.
• Team Leadership: Expertise in guiding cross-functional teams for positive customer engagement.
• Effective Communication: Ability to articulate complex ideas in a relatable way to a variety of audiences.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please, contact us to request accommodation.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco