Customer Success Executive 1413691

Job Description

Who You’ll Work With
The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. Join Cisco's Customer Experience (CX) team, a driving force behind our transition to a software and subscription-based business model. Partner with customer leaders, internal teams, and Cisco partners to redefine what customer success looks like in the digital age.

What You’ll Do

Your primary focus will be to accelerate customer success. Key responsibilities include:

• Strengthen Customer Relationships : Establish trust-based relationships with key customer contacts at multiple levels.
• Customer Insight : Deeply understand customer business objectives, challenges, and the landscape they operate in.
• Orchestrate the Journey : Coordinate Cisco Services, partners, and customer teams to create a seamless path to value realization.
• Sentiment & Escalation Management : Address and resolve customer issues, ensuring a positive experience and clear communication.
• Strategy & Alignment : Collaborate with Sales to develop customer success plans that align with both Cisco and customer priorities.

Who You Are We're looking for someone who excels in:

• Customer-Centric Approach : Consistent track record in driving customer success, adoption renewal and recurring revenue growth, particularly in a SaaS environment.
• Relationship Management : Strong interpersonal skills to build and sustain relationships across various stakeholders .
• Strategic & Tactical Balance : Ability to develop high-level strategies while also executing plans to fruition.
• Team Leadership : Expertise in guiding cross-functional teams for positive customer engagement.
• Effective Communication : Ability to articulate complex ideas in a relatable way to a variety of audiences.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please, contact us to request accommodation.

Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!