Senior Deductions Analyst

Job Description

Company Overview Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives. Senior Deductions Analyst Fanatics is seeking a Senior Deductions Analyst responsible for a B2B portfolio. This individual will be directly responsible for the research, documentation, and closure of chargebacks and deductions while protecting the organization against unnecessary risk and bad debt exposure. Core Responsibilities: •Independently manage portfolio of business-to-business customers, including Fortune 500 companies, Big Box retailers, Professional Sports Teams, and Leagues. •Ability to problem-solve and be persistent in bringing issues to conclusion independently with minimal Lead oversight. •Build relationships with key Fanatics customers and internal departments, including Sales and Customer Service. •Conduct thorough research and analysis, retrieve and document chargeback details, and resolve any issues preventing payments from being issued. •Provide documentation, reconcile accounts, and perform other general accounting duties to clear chargebacks, which may include reaching out to internal departments and external customers. •Work with external customers to retrieve sufficient documentation to resolve aged outstanding items. •Coordinate with Sales, Vendor Compliance, and Management to understand the drivers of deduction activity and offer insight into operational improvements. •Negotiate customer disputes to resolution and document root causes of payment issues. •Actively prioritize and monitor customer accounts, learning reasons for non-payment and understand the necessary steps to bring to resolution. •Weekly reconciliation of accounts. •Responsible for monitoring chargeback behaviors for various customers to identify when customer is at risk of defaulting on balance due to ensure no further exposure is at risk. •Responsible for investigating and clearing customer chargebacks/deductions and offsets, which may include GL coding for accounting to properly apply to correct functional accounts. •Maintain clear documentation of all communication with customers and internal departments. •Participate in mentoring AR Deductions Analyst. •Able to think critically and use resources available to handle more complex and/or detailed customer issues. •Accountable for reducing delinquency in assigned portfolio. •Must be a team player with a positive attitude. •Perform other assigned tasks and duties necessary to support the AR/Credit Department Job Requirements: •Must be comfortable communicating directly with customers by either phone or e-mail, displaying ownership and problem solving in assignments. •Ability to display resourcefulness and critical thinking in assignments. •Bachelor’s Degree with 2+ years of AR experience preferred or 4+ years of high-volume AR experience with high school diploma. •Strong Excel skills, including VLOOKUP and PivotTables •Hybrid role with preferred schedule of T-TH in Tampa office, M&F Work from Home Required Skills: •Clear and effective professional communication skills with all levels of management. •Strong ability to analyze and interpret data to make sound decisions. •Ability to prioritize workload and multi-task to ensure deadlines are met in a fast-paced environment. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now. Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices. 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