Associate Technical Account Manager

Job Description

About the Role:

Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi's software solutions, which are designed to meet the unique needs of different real estate markets across the globe. You will play a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi's solutions.

What You’ll Do:

• Utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
• Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
• Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
• Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
• Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
• Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team.

Who You Are:

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• A passion for numbers and strong analytical skills.
• High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
• Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
• Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
• Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.

Ideal to have:

• Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
• SQL Server and web Server knowledge.
• Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

At Yardi, we're more than a software company. We're committed to making a positive impact in our communities. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022, our employees supported more than 350 nonprofits worldwide.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

Join our exceptional team of ATAMs and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now!
EOE/Race/Gender/Disability/Vets

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