Customer Success Executive (CSE)

Job Description

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Customer Success Executive (CSE)

Who You’ll Work With

Customer Success Executive (CSE) role is a highly transparent, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners and the extended Cisco account team members in achieving their goals. With the transformation to software subscription, CX is essential, we are writing a history and you can contribute to and help craft this ambitious journey we are on.

What You’ll Do

As CSEs, we are ultimately accountable for successful adoption and value realization for the products and services our customers have purchased. You will:

• Deeply understand Customer business goals, environment, challenges and operational maturity
• Be the customer and people champion
• Build and nurture strong Customer executive relationships to develop a holistic and deep view of the immediate needs and current programs
• Help the Customer accelerate through the customer lifecycle to realize the encouraged outcomes
• Ensure customers use and love purchased Cisco solutions and services
• Provide customer insights based on solid understanding of the best methodologies for architecture, implementation, adoption & migrations
• Leads customer success motion from onboarding to business value realization (optimize)
• Post-sales orchestration of all company wide and Partner resources (People and assets like, webinars, workshops, etc.) to provide a unified path to Customer Success
• Lead Quarterly Success Review

Who You Are

You are an executive leader with excellent customer, partner and market orientation in software and subscription services. You are an industry thought leader who can evangelise Cisco solutions and services. You have experience in ensuring customers adopt and realize value from subscription software and services. In addition, as a CSE you are keen at identifying new opportunities to expand your value within a customer.

• Experience leading Customer Experience transformation work or Customer Success programs
• Experience building positive relationships and influencing others
• Success leading and coordinating teams to ensure perfect engagements with clients, partners, and sales teams
• Ability to shift from developing high level strategies to effective execution, influencing at every level and driving decisions through appropriate collaboration
• Can suggest/explain Cisco technologies and solutions, able to convey sophisticated ideas in a clear, concise manner
• Comfortable working in a highly matrixed and sometimes ambiguous environment
• Expert consultant who advises team members on strategies and standard methodologies
• Motivates, encourages and continually develops team members while managing conflict effectively
• Bachelors + 12 years or related experience

Why Cisco Secure

We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU.

Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do.

We're proud to be the Best Small and Mid-Size Enterprises Security Solution Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up!

There are so many amazing reasons to join Cisco. Learn more here !