People Solutions Specialist

Job Description

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Job Description

ACCOUNTABILITIES

Employee Life Cycle Management:

• Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system, creating additional document where required to support transactions (i.e., contract updates etc.)

• Uses systems to document, answer questions, complete requests and escalate as needed following the appropriate processes ultimately resolve colleague and HR needs

• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management

• Ensures that documentation and requests meet the policy and appropriate controls for each process

• Completed employment/ salary verifications

• Conducts data audits as appropriate

• Performs duties according to service level agreements

Colleague Support:

•Answers queries from colleagues, managers, and HR as it relates to HR policy, procedure and or tools verbally or via case management tool

• Educates clients of HR Services available to them and encourages multi- channel tools such as the HR Portal and other systems as needed

• Performs duties according to service level agreements

Benefits and Compensation Administration:

• Manage the administration of in country benefit programs (including Leave of absence) to ensure that or processes, are aligned with the appropriate data in a timely way

•Ensure all Starters, leaver and changes are reflected and managed accurately to make sure benefits options are activated with policy procedures and schedules

•Manage and support of HR & Employee queries relating to the scope of Benefits admin

•Any ad hoc support and maintenance with benefit vendors and their technology solution

• Administer Compensation policies, programs and processes in country as required

• Support and administer the annual compensation plans, managing the Annual Compensation tool and HR/Manger support to ensure accurate data is maintained and managed into Workday.

Overarching Support /Initiatives and Process Improvement:

• Actively contributes to delivering, maintaining, and improving People Solutions procedures and processes to increase employee satisfaction, driving performance, and achieving results

• Performs other related duties and assignments required as assigned by lead, supervisor, or manager.

• SOP, Process Flow & Work Instructions

• Data management and policy changes

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