Job Description

C.H. Robinson is looking to fill a Senior Customs Entry Writer role within Global Forwarding. In this role, you will serve as an internal subject matter expert, assisting in training where needed to upskill and mentor others on the team. You will own an account base and are responsible for developing relationships, attending customer meetings, and seizing opportunities to demonstrate your professionalism with thorough knowledge of regulatory requirements and supply chains, and ability to create meaningful reports to provide actionable data. Success is measured in this role by customer satisfaction, compliance in Customs Declaration, operational excellence and audit KPIs. Sound like you? Grow your career with us at C.H. Robinson!

Responsibilities:

Maintain Operational Excellence:

• Demonstrate mastery and mentor other team members on customs brokerage products’ standard operating procedures (SOP) and best practices
• Ensure delivery of excellent customer service through fast and accurate processing of entries, professional, precise communication, and coordinating with other departments to resolve inquires
• Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies
• Procuring and coordinating cargo dispatch with preferred carriers, obtaining delivery confirmation and finalizing rates and any assessorial charges
• Identify and resolve issues that could potentially result in delayed cargo release or final delivery
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Ensure regulatory requirements are met, and proper documentation exists for all shipments
• Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities

Facilitate Relationships:

• Serve as the primary CH Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction
• Begin to develop the skill to serve as a customs trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of CHR clients
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
• Collaborate with support staff and modal departments to ensure import data integrity and compliance with customer SOP
• Manage collaborative communication between Partner Government Agencies and clients
• Lead by example when it comes to customer outreach, retention, and expansion
• Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language
• Promote a positive working relationship for all team members
• Gain awareness into customer specific standard operating procedures (SOP) and honor those commitments
• Adhere to a high level of operational excellence with respect to on time performance, accuracy, and customer service

Other Activities:

• Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements
• Manage customer invoicing, process vendor payables and assist with receivables of assigned accounts

Required Qualifications:

• High School Diploma or GED
• At least 3 years of entry writing experience

Preferred Qualifications:

• Knowledge of Harmonized Tariff Schedule and the supply chain
• Associate or bachelor’s degree from an accredited college or university
• Advanced proficiency in Microsoft Office Suite of programs
• Highly motivated, self-driven, and true ownership of client base
• Exceptional time management and organizational skills, prioritizing multiple tasks, proven through demonstrated track record
• Exemplary communication and customer service skills
• Effectively communicate across functional lines, and at times lead and direct the conversation
• Flexibility and versatility in logical, methodical and expedient approach to problem resolution
• Evident attention to detail and ability to analyze data
• Refined written and oral communication skills
• Demonstrated track record of taking over accounts and improving quality, process, and relationships
• Values a diverse and inclusive work environment

It’s important to note that per the Customs Regulations, specifically 19 CFR 111.53(e), a Customs Broker is required to receive written approval from U.S. Customs and Border Protection (CBP) if it knowingly employs any person who has been convicted of a felony. For this reason and unless prohibited by state or local law, we will perform our initial background check and an annual check for any person employed in a Global Forwarding Customs Brokerage Department.

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.