Enterprise Operations Specialist (AMER)

Job Description

Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines. This role also requires you to work from 9:00pm to 6:00am PHT. Your future team Our Global Deal Desk team is comprised of people with backgrounds in Order Management, Deal Desk management and Sales Support. We support different sales teams to ensure we provide a smooth transaction for our customers. We're hiring an Enterprise Operations Specialist, reporting to Deal Desk Manager. You are a sales support specialist with a background preferably in Order Management or Deal Desk Management. The Enterprise Operations Specialist will play an important role in fulfilling transactional billing, invoicing, licensing, and SOX compliance functions.

What you'll do:

• Provisioning cloud licenses following the sale of Atlassian’s newly integrated products and hybrid product bundles.
• Assist the Accounts Receivable, Revenue Recognition, and Credit & Collections teams by answering questions about specific contracts and quotes.
• Ensure that contract and quote data is maintained in CRM systems throughout the lifecycle of sales opportunities.
• Support the fulfillment of Atlassian’s monthly SOX compliance and reconciliation processes.
• Manually create and send order confirmations to Atlassian’s customers and channel partners after contracts are completed.
• Collaborate with Atlassian’s Cloud technical support teams, engineers, and Analytics organizations to troubleshoot or update account-specific data.
• Support Cloud customers with general billing, invoicing, and licensing questions.
• Support Atlassian sales teams, customers, Partners, engineers, and other technical support groups with provisioning Cloud product trials.
• Assist internal Atlassian teams by locating and sending them copies of contracts, quotes, and invoices.
• Help with account reconciliation processes at the end of every month.
• Create manual sales orders and update contract and quote data in NetSuite or other order management software.
• Partner with Deal Desk team members, including Analysts, Managers, and Team Leads to assign support request tickets to their regional teams.

Your background:

• Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.
• Must be proficient in Excel, including manually creating ad hoc formulas to calculate contract pricing.
• Strong ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning.
• Must have a working knowledge of sales service desk tools.
• BS/BA in Business, Finance/Accounting, Economics, or a related discipline.
• Experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations.
• Must have at least one year of experience providing direct customer support.
• Customer service background, the ability to manage their time, and experience balancing many support requests simultaneously

It's also great if:

• You have a working knowledge of Salesforce.
• You are knowledgeable with Oracle Fusion
• You have experience using NetSuite.
• You have an experience with Atlassian products.
• You are familiar with order management practices and processes.

Our perks & benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh . Apply for this job