Director, Voice Platform and WFM Product Execution

Job Description

Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Job Description

What is the opportunity?

You will set the product vision, define the strategic roadmap, and deliver on key objectives across Win for Today and Transform for Tomorrow opportunities for the Voice Assistant (IVR), WFM SaaS Cloud (Verint), and Call Recording (Verint) products. You will lead a product team delivering on the vision of becoming a digitally enabled relationship bank of the future through digital innovation. You will lead maturing high-profile Advice Centre products used by clients and advisors/reps for various lines of businesses across the enterprise, while reducing costs, increasing revenue, improving experiences, and collaborating with CBOps, LOB heads, T&O, and Digital.

What will you do?

• Identify strategic opportunities to mature products, delivering against strategic objectives of CBO and Advice Centre, based on a deep understanding of business KPIs, as well as portfolio and competitive insights
• Responsible for business casing, and benefit realization, of strategic opportunities delivered under the portfolio
• Maintain RBC’s competitive advantage for products within this portfolio through researching business and technology trends across industries, and communicating competitive benchmarking and industry insights to various audiences and leadership
• Understanding customer and advisor touchpoints end to end across the product shelf and beyond, to deliver strategies supporting experiences
• Assume ‘AC Product and Transformation Representative’ role for the portfolio with key strategic partnerships across CB Ops, Technology and BU teams, ultimately building a cross functional product maturity and execution model
• Lead and manage a product group, setting clear vision and objectives for the portfolio, while ensuring the team is set up for success to deliver against strategic roadmap
• Unlock the potential of your people by living the leadership model, and enabling growth and development opportunities for direct report(s)
• Act as business relationship manager for various third-party technology vendors, responsible for strategic alignment, MBR/QBRs, and ongoing business vendor management activities

What do you need to succeed?

Must-have

• 2+ years in financial innovation tech/strategy experience
• Degree or extensive related work experience

Nice-to-have

• External experience in Consulting companies, ideally technology consulting
• MBA

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities

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Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.