Operations Support Manager: DAZN-X (HYD)

Job Description

DAZN Group is the leading global sports streaming platform, active in more than 200 countries. DAZN X was born out of DAZN Group’s acquisition of the video streaming engagement platformIsraeli startup TEXEL at the end of 2021. Since then, DAZN-X revolutionizes the sports viewing experience in DAZN by making it more exciting and sociable, developing an interactive and engaging content layers for fans, thus accelerating DAZN’s position as the world’s house for sport fans What are we looking for DAZN-X is actively building the operations support team in Hyderabad, India. The team will include professional technical support engineers who will be responsible for the platform’s SLO, KPIs, SLAs according to the business requirements. This position is responsible for ensuring smooth day-to-day operations, leading the operations staff, and implementing efficient processes and systems. The Operations Support Manager collaborates with cross-functional teams, including finance, human resources, IT,engineering, and product to optimize operational efficiency and drive business success.

Roles & Responsibilities :

• Manage Operational Support: Oversee and direct the activities of the operations support team, including setting goals, assigning tasks, and monitoring performance to ensure timely and effective support for operational functions.
• Process Improvement: Identify areas for process improvement and develop strategies to streamline operations, enhance efficiency, and reduce costs. Implement best practices and standard operating procedures (SOPs) to optimize workflow.
• Cross-functional Collaboration: Collaborate with various departments, such as finance, human resources, IT, Engineering and Product to align operational processes and ensure smooth coordination and communication across the organization.
• Performance Monitoring: Establish performance metrics and key performance indicators (KPIs) to measure the effectiveness and efficiency of operational processes. Regularly monitor and analyse data to identify trends, address issues, and implement corrective actions.
• Staff Development: Provide leadership and guidance to the operations support team, including training, coaching, and performance evaluation. Foster a positive and collaborative work environment that promotes growth and development.
• Risk Management: Identify potential operational risks and develop strategies to mitigate them. Implement appropriate controls and ensure compliance with relevant regulations and company policies.
• Vendor Management: Collaborate with external vendors and suppliers to ensure timely delivery of goods and services, negotiate contracts, and maintain strong relationships to support operational needs.
• Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies related to operational support. Proactively identify opportunities for innovation and improvement, and lead initiatives to implement changes.
• Reporting and Documentation: Prepare regular reports, presentations, and documentation related to operational activities, performance metrics, and improvement initiatives. Present findings to senior management and stakeholders as required.

You’ll be set up for success if you have:

• Bachelor's degree in business administration, operations management, or a related field (or equivalent work experience).
• At least 5 years of managing an operations team, handling live traffic on machine critical platforms.
• Strong understanding of operational processes and best practices.
• Excellent leadership and team management skills.
• Exceptional problem-solving and decision-making abilities.
• Strong analytical and data-driven mindset.
• A proven track record of excellence in forming, shaping and building operations team to meet high standard of
• Excellent knowledge and experience with monitoring and logging stacks such as Prometheus, Grafana , DataDog or NewRelic
• Strong experience working on live applications with a continuous feature & content release cycle.
• Experience with configuration-management / automation frameworks like GitHub, Terraform, Vault, Consul and CI/CD tooling and methodologies
• Experience with Amazon Web Services (AWS)
• A mature and professional individual who is self-motivating and enthusiastic that is performance orientated.
• Ability to make difficult decisions and to work under pressure and with frequent changing priorities

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: proud@DAZN, women@DAZN, disability@DAZN and ParentZONE. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you. Apply for this job