Job Description

C.H. Robinson is looking to fill a Manager Customs position. In this role you will be accountable for quality execution, oversight, and overall direction of activities related to customs brokerage operations. You will spend the majority of your time coaching, planning, leading, and directing the performance of the customs brokerage product’s operational business units. You must possess excellent organization, leadership, talent development, customer service, and relationship-building skills in order to be successful in this very demanding position. Does this sound like you? Grow your career with us at C.H. Robinson!

Responsibilities:

Leadership:

• Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of processes
• Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct reports
• Educate employees in CBP priority trade issues and other current events impacting the trade community

Communication:

• Share industry news, department changes, and process updates
• Provide guidance to brokerage employees on how to respond to challenging customer scenarios and complex government inquiries

Strategy:

• Maintain monthly balanced scorecard of operations line performance
• Collaborate with branch leadership teams to deliver effective problem resolution and process improvement

Customer Service:

• Uphold our customer service level agreements(SLA) to provide brokerage clients with the utmost satisfaction
• Develop relationships with brokerage clients, origin counterparts, and destination partners critical to the success of our clients’ transportation and supply chain systems
• Confirm effective process execution and timely, accurate invoicing for services rendered
• Troubleshoot and design solutions for challenging customer scenarios

Operations:

• Assign and ensure proper setup for new business onboarding into Customs brokerage operations process
• Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance
• Manage and revise best practice and SOP materials and review with business units semi-annually
• Perform scheduling for weekend operations and on-call business needs
• Responsible for quality performance against recordkeeping, database, and importer/broker instruction standards

Required Qualifications:

• High School Diploma or GED
• Active Customs Broker License
• Minimum 5 years of recent Customs brokerage experience
• Minimum 3 years of direct people management experience
• Ability to travel up to 10% (domestically and internationally)

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university
• Proven flexibility & adaptability to product and customer needs
• Active participation in local port trade organizations, CBP seminars, and other trade events
• Time management and organizational skills
• High emotional intelligence, situational leadership, and coaching techniques
• Excellent written & verbal communication skills
• Demonstrate strong operations management performance
• Understanding of financial statements and key performance metrics
• Track record of building strong customer relationships
• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.